Marche Nel

Experienced Parts Manager with over 10 years of experience in automotive parts sales, customer service, administration, inventory control, and team leadership. Proven track record in managing parts departments, improving operational efficiency, maintaining strong customer relationships and achieving business objectives. Dedicated to delivering exceptional service, developing staff and contributing to company growth through effective leadership and strategic planning.

Administrator at Movie Zone (2012-11 – 2013-06)

• Basic administration.
• Working and communicating with clients, giving all clients follow ups, as well as working and sorting out all customer complaints.
• Delivering exceptional customer service.

Eyewear Consultant at Torga Optical (2013-06 – 2014-07)

• Sales advisement
• General admin & banking
• Getting authorization from medical aids

Service Advisor, Warranty Clerk, Parts Manager at Heidelberg Auto City Mahindra (2014-07 – 2018-06)

• Served as liaison between clients and workshop to ensure service satisfaction.
• Managed warranty claims, parts administration, and job card processing.
• Handled creditors and debtors ensuring financial accuracy and accountability.
• Prepared quotes and invoices while maintaining excellent communication.
• Provide ongoing customer support and resolved complaints promptly.

Front Counter Sales Executive at NTT Volkswagen Heidelberg (2018-08 – 2022-04)

• Managed general administration, invoicing, and quotation of parts.
• Prospecting new clients and maintained strong relationships with existing customers.
• Handled stock control and performed regular stock takes.
• Ensured efficient delivery of parts to customers and maintained service excellence.
• Provided ongoing customer support and resolved queries effectively.

Parts Manager at NTT Volkswagen Heidelberg (2022-05 – Present)

• Direct and mentor a high-performing parts team, consistently meeting and exceeding monthly departmental sales targets and customer satisfaction KPI's
• Conduct daily meetings to align staff, tasks and performance expectations.
• Ensuring top-quality customer service & uphold brand standards at all times.
• Manage employee schedules, workload, distribution and timekeeping.
• Increased parts sales through proactive customer engagement and effective stock management.
• Oversee housekeeping, stock organization, and compliance with health and safety regulations.
• Handle costing, invoicing and accurate ordering of parts according to customer needs.
• Successfully managed inventory levels to minimize backorders and improve parts availability.

Grade 12 – Hoërskool John Vorster (2013)