Masibonge macy Qondo
Customer service advisor
Talent
Cape Town, City of Cape TownMember since May 11, 2024
·
Hire this person
Send a job offer directly to this candidate
About
- Communicate with current and potential clients via telephone, email.
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Prepare call-related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls,
