Michelle Mitchell

Highly motivated and detail-oriented professional with over 12 years of experience in administration, internal sales, personal assistance, and debtors and creditors management. Proven ability to provide comprehensive administrative and financial support, manage multiple priorities efficiently, and maintain high levels of accuracy in fast-paced environments. Skilled in accounts receivable and payable processes, including debtor collections, creditor reconciliations, invoice processing, payment administration, and financial record management.

Recognized for strong organizational, communication, and problem-solving abilities, as well as a proactive and customer-focused approach. A dependable and adaptable professional with a strong work ethic and commitment to excellence, consistently contributing to operational efficiency, financial accuracy, and positive business outcomes.

Personal assistant / Receptionist / Wages Clerk at CTS Trailers (2025-05 – Present)

• Acted as first point of contact for visitors, calls, and correspondence
• Maintain confidentiality documents from trustees
• Managed boardroom bookings and daily office coordination
• Maintained employee attendance registers and clocking systems
• Processed weekly wages and ensured payroll accuracy
• Allocated labour hours and maintained SYSPRO records
• Managed petty cash, overtime allowances, and fuel card administration
• Handled Injury on Duty (IOD) and MIBCO claims
• Compiled reports on absenteeism and overtime weekly staff
• Coordinated overtime transport arrangements
• Maintained filing systems and audit documentation
• Managed office supplies, kitchen stock, and general housekeeping
• Handing of all monthly and weekly staff absentees and keep on record
• Open of all repair jobs and allocated the necessary document to each department
• Corresponding with all management regarding all department enquiries

Internal Sales / Receptionist at Tubestone – Tyger Waterfront (2022-03 – 2024-02)

• Managed customer accounts to ensure satisfaction and repeat business
• Generated quotations and processed invoices for multiple branches
• Handled customer queries via phone and WhatsApp
• Coordinated with warehouse for accurate and timely deliveries
• Generated new business through cold calling
• Assisted marketing with campaigns and events
• Maintained stock spreadsheets and tracked product availability

Personal assistant / Receptionist / Administrator / Sales & Marketing at VDM Family Autos – Kraaifontein (2017-05 – 2022-02)

• Managed full sales process including client interaction and vehicle sales
• Handling of all invoices and personal documents
• Handled vehicle registration and finance documentation
• Liaised with banks and financial institutions
• Allocate payments from customers
• Managed social media platforms and online marketing
• Increased online visibility and sales through digital platforms
• Coordinated meetings between clients and management
• Delivered vehicles and handled cash transactions

Accounts Assistant / Administrator / Personal Assistant at Formula 1 Technologies – Bellville (2016-04 – 2017-04)

• Performed data capturing
• Bank and account reconciliations
• Allocate customers payments
• Organising and managing meetings
• Assisted with tax returns and invoicing
• Follow up on outstanding accounts
• Conducted cold calling and client follow-ups
• Booked meetings and maintained office operations
• Managed office supplies and administrative tasks
• Travel and event arrangements

Receptionist / Administrator / Internal Sales at Emergency Glass Repairs – Brackenfell (2014-02 – 2016-03)

• Managed switchboard and front desk operations
• Coordinated weekly job schedules and planning
• Assisted accounts with payments and reconciliations
• Handled invoicing, stock control, and courier bookings
• Performed general PA and administrative duties
• Resolve accounts queries