Nazeema Hoosain

Results-oriented Branch Manager with robust experience in retail client services at Cellucity. Adept at resolving customer issues, managing team operations, and ensuring exceptional service delivery, I thrive in fast-paced environments. My strong leadership, communication, and analytical skills empower me to drive positive outcomes. Passionate about continuous improvement, I am excited to contribute my expertise to any given environment

Manager at Cellucity Pty Ltd (2021-01 – Present)

• Completed 12-month Assistant Manager training; oversee staff performance, daily operations, and inventory control.
• Drive sales targets, ensure quality customer service, and resolve escalated issues effectively.

Supervisor at The Real Repair Co. (2018-01 – 2020-12)

• Supervised technicians, maintained repair quality standards, and ensured efficient service delivery.
• Managed inventory and records while handling customer queries and resolving issues promptly.

Front Desk receptionist at The Real Repair Co. (2015-01 – 2017-12)

• Greeted clients, handled inquiries, booked repairs, and coordinated appointment scheduling for devices.
• Managed phone calls and emails, processed transactions, and issued receipts accurately.

Customer Service Agent at Groupon (2013-01 – 2014-12)

• Managed high-volume inbound customer calls professionally while delivering efficient service.
• Met performance targets, resolved email queries on time, and provided accurate information and issue resolution.

Sales Representative at Verimark (2011-01 – 2012-12)

• Identified customer needs and recommended suitable products and services to support sales.
• Met or exceeded sales targets while maintaining accurate sales records and customer information.

Customer & Sales Representative at ASDA Merchants (2007-01 – 2010-12)

• Resolved and followed up on customer queries to ensure timely, effective service delivery.
• Escalated operational issues and policy deviations to management while maintaining clear communication on compliance standards.

Sale Consultant / Assistant Supervisor at Trade Centre (2003-01 – 2006-12)

• Managed Home Appliances and Cellphone Contracts departments, overseeing sales, customer service, and daily operations.
• Handled cellphone upgrades, repairs, warranties, customer support, surveys, and price checks while maintaining accurate records.

Grade 10 – Rylands High School (2000-01 – 2002-12)

SETA NQF Level 2 Certificate – ASDA Merchants (2008-01 – 2012-12)