Nkosinathi Mncube

Dedicated and highly organised Emergency Resource Officer (ERO) with experience managing high volumes of emergency and medical assistance calls through the ER24 112 and 084 124 emergency lines. Skilled in working under pressure, handling critical situations calmly, coordinating emergency responses, and providing professional customer support during stressful incidents. Experienced in working long hours, multitasking efficiently, and maintaining accurate communication in fast-paced environments.

Strong teamwork, problem-solving, and communication skills with a commitment to public safety and excellent service delivery.

Emergency Resource Officer (ERO) at ER24 (2024-09 – Present)

• Manage incoming emergency and medical assistance calls on the 112 and 084 124 emergency lines.
• Assess emergency situations quickly and accurately to ensure appropriate response procedures are followed.
• Coordinate communication between callers, paramedics, response teams, and relevant emergency services.
• Provide calm and professional assistance to callers during high-pressure situations.
• Record and update incident information accurately on internal systems.
• Handle high call volumes while maintaining professionalism and efficiency.
• Work extended shifts and long hours in a fast-paced emergency response environment.
• Ensure confidentiality and compliance with emergency response protocols.

National Senior Certificate in Matric – Blue Eagle High School (2022)