Sophy
Emergency Resource Officer
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About
I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in any kind of job opportunity I get with hard work, perseverance, dedication and resilience.
Experience
Emergency Resource Officer at ER24 Emergency Services (Present)
- Playing a critical role in providing emergency medical care and support to patients in need
- Responding to emergency calls and providing medical assistance
- Conducting initial assessments of patients and providing basic life support
- Stabilizing patients for transport to medical facilities
- Communicating effectively with dispatchers, patients and medical personnel
- Documenting patient information and incident reports
- Collaborating with other emergency service, such as police and fire departments
- Providing emotional support and reassurance to patients and their families
- Participating in training and quality improvement initiatives
- Adhering to ER24 protocols, procedures and safety standards
Hostess in most of the time – Rotating working as Cashier and also helping in the kitchen when is not busy at McDonald’s Northgate SA (2000-10 – 2007-05)
As an hostess I was a the first point of contact for many customers providing warm welcome and excellent service, sets the tone for a positive dining experience.
- Greeting customers and welcoming them to the restaurant
- Directing customers to available tables or ordering areas
- Maintaining a clean and organized dining area
- Restocking condiments, utensils, and other supplies
- Monitoring and responding any issues with tables or equipment
- Providing exceptional customer service and ensuring customer satisfaction
- Answering questions and addressing customer concerns
- Handling complaints and resolving issues promptly
- Maintaining a positive and friendly demeanor
- Working effectively as a part of a team to ensure seamless service
- Assisting with take-out and delivery orders
Education
Grade 12 – Iketletso Secondary School: Rustenburg North West
Call Centre & Computer Certificate in Call Centre & Computer – Cornerstone-HR (2006-10)
