Nokulunga Msomi
Customer Service and Sales Consultant
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About
Experienced Customer Service and Sales Consultant with strong experience in telesales, customer care, debt collection, quality assurance, administration, and banking support services. Skilled in handling customer queries, data capturing, problem solving, and maintaining professional client relationships. Able to work under pressure, meet targets, and deliver excellent customer service. A motivated and hardworking individual with strong communication and organisational skills.
Experience
Customer Service Agent - SiriusXM
(2024-09)
- Assisting customers telephonically with account and service queries
- Providing professional customer support
- Resolving customer complaints and technical issues
- Updating customer information on the system
- Ensuring excellent customer experience
Customer Service Agent - Bespoke International
(2020-02 - 2023-11)
- Assisted clients telephonically with customer service queries
- Resolved customer complaints and service-related issues
- Updated and maintained accurate customer information
- Ensured all customer problems were resolved professionally and efficiently
Quality Assurance Consultant - Telkom
(2019 - 2020)
- Monitored and evaluated customer service calls
- Provided feedback and coaching to agents and team leaders
- Facilitated coaching sessions to improve performance
- Assessed calls according to quality assurance standards
Customer Service Agent - Telkom
(2015-10 - 2019-02)
- Assisted customers with account and network-related queries
- Resolved connectivity and troubleshooting issues
- Delivered professional telephonic customer support
- Captured and updated customer information accurately
Flexi Debit Order Consultant & Debt Collection Agent - ABSA Bank
(2013-09 - 2014-09)
- Contacted clients regarding debit order alignment and payment dates
- Assisted customers with payment arrangements on personal loans
- Updated and captured customer information on the system
- Handled customer accounts professionally and confidentially
Debit Order Switching Consultant - Standard Bank
(2012-08 - 2013)
Reason for Leaving: Retrenched
- Assisted clients with salary and debit order switching
- Confirmed and updated customer personal information
- Ensured accurate capturing of banking details
- Delivered professional customer service support
Receptionist - Dr Mdluli's Medical Surgery
(2011-04 - 2011-06)
Reason for Leaving: Temporary contract position
- Answered incoming calls and assisted patients
- Booked appointments and managed schedules
- Captured patient information and maintained records
- Provided administrative support to the practice
Customer Care Agent - PenTravel
(2010-01 - 2011-01)
Reason for Leaving: Fixed-term contract ended
- Assisted customers with telephonic queries
- Resolved customer complaints and service issues
- Captured and updated customer information
- Delivered excellent customer service support
Debt Collector - PenTravel
(2008 - 2010)
- Contacted debtors regarding outstanding payments
- Arranged payment plans with clients
- Updated customer details and payment information
- Maintained professional communication with clients
Telesales Agent - Fezeka Consultants
(2008-08 - 2008-12)
Reason for Leaving: Contract ended
- Conducted outbound sales calls to clients
- Promoted rewards club memberships
- Captured and updated client information
- Assisted with sales administration duties
Education
Grade 12 - Matric - ICESA Matric School (2006)
Computer Certificate - Academy of Business and Computer College (2013)
