Noluthando Genge
Hospitality Manager | Guest Relations | Customer Service
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About
Experienced hospitality professional with 10+ years in luxury lodge operations, guest relations, team leadership, food and beverage, and front office management. Skilled in supervising staff, resolving customer concerns, preparing reports, and delivering exceptional guest experiences. Proficient in Microsoft Office and seeking Hospitality Management or Remote Customer Service opportunities.
Experience
Duty Manager at Amakhala Game Reserve (Woodbury Lodge) (2018-07 – Present)
- Supervise daily lodge operations.
- Lead and schedule staff.
- Manage guest check-in/out and resolve complaints.
- Prepare reports and petty cash reconciliations.
- Maintain high service and cleanliness standards.
Assistant Chef at Amakhala Game Reserve (2015-04 – 2018-06)
- Assisted food preparation, stock control and customer service.
Waiter at Amakhala Game Reserve (2014-02 – 2015-03)
- Delivered excellent guest service and maintained food safety standards.
Education
Certificate in Food & Beverage Management (2023)
Certificate in Tourism & Hospitality Management (2017)
