Zane Van Zyl

Dynamic and results-driven professional with extensive experience in customer service and guest relations management at Sale E Pepe Restaurant. Proven ability to enhance dining experiences through effective teamwork and training initiatives. Skilled in menu recommendations and maintaining a clean environment, ensuring customer satisfaction and loyalty

WAITRESS - hennies piet retief

(2025-09 - 2026-02)

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Answered customers' questions, recommended items, and recorded order information.

CASIER - good enough supermarket

(2024-12 - 2025-10)

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.

SECRUTARY - j&s auto enterprises

(2023-07 - 2024-09)

• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

WAITERESS SUPERVISOR - SALE E PEPE RESTURANT

(2022-02 - 2023-06)

• Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.

GR 10 - Ferrum high school (2023)

Acc/bookkeeping - upskillest