Nosipho Ngubane
Customer Service Agent
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About
Customer Service&Sales Agent
Committed to resolving customer complaints, reducing turnaround time and proactively addressing complaints. Searching for a position to utilize previous experiences in creating customer email and voice message contact lists to improve
Experience
Typo Sales Assistant • I was helping locate products for customers, place orders and holds, process transactions and keep the sales floor organized and well-stocked
2016 – 2019
CCI SA Customer Service Agent • I was interact with customers to address their concerns, answer their questions and assist them with their needs( Refunds, replacements and order cancellation)
2021 – 2021
Startek Customer Service and Sales agent • Migrating Customers from ADSL to Fibre, booking appointments with technichians for moving clients and Increase customer base by marketing products telephonically.
2021 – 2022
Synergy Contact Centre Customer Service Agent • placing wine orders and interact with customers to address their concerns, answer their questions and assist them with their needs proccess refunds , replacement and cancelling orders.
2022 – 2023
Achievement and Publication
Achievement Leadership • Maintaining a happy and
