Pelonomi Metsing
Legal Call Agent | Customer Service Professional
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About
Dedicated Legal Call Agent with 5 years of experience in customer service, administrative and financial advisory roles. Proven track record in handling client inquiries, maintaining professional relationships and delivering results in fast-paced environments. Fluent in English and Afrikaans and Setswana with strong communication and organizational skills.
Experience
Legal Call Centre Agent - MBD Legal Collection (Pty) Ltd
(2019-01 - 2024-01)
- Managed inbound and outbound calls for legal collections, ensuring compliance with industry regulations
- Maintained accurate client records and updated case information in company databases.
- Negotiated payment arrangements and resolved client disputes professionally.
- Achieved monthly targets while maintaining high customer satisfaction scores.
- Collaborated with legal team to escalate complex cases appropriately.
Financial Advisor - Sanlam Sky
(2024-01 - 2024-05)
- Provided financial advice and product recommendations to clients.
- Conducted needs analysis and tailored solutions to individual client requirements.
- Built and maintained client relationships through effective communication.
Administrative Assistant - West Win Mother and Child Clinic
(2023-07 - 2024-01)
- Managed front desk operations and patient scheduling.
- Maintained confidential patient records and clinic documents.
- Coordinated between medical staff and patients to ensure smooth operations.
Shop Assistant - Pep Store Randfontein
(2021-09 - 2023-05)
- Delivered excellent customer service in a retail environment
- Managed point-of-sale transactions and inventory management.
- Assisted with stock replenishment and store merchandising.
Education
National Senior Certificate (Grade 12) - Hoerskool Westonaria (2015-12)
Diploma In Sport Science - Sport Science - North-West University (2017-01 - 2017-12)
