Phindi Mashami

Highly accomplished Senior Retail Operations & Risk Management Professional with over 20 years of experience driving excellence across prominent brands like Edgars, CNA, and Toys R Us. A strategic leader with a proven track record in balancing high-volume operational efficiency with rigorous risk mitigation and compliance. Expert in navigating complex retail environments, optimizing profit margins, and fostering high-performance teams through dedicated coaching and mentorship.

Stockroom/Risk Manager /Tills/Customer Service Manager - Edgars Eastgate

(2022-06)

• People Management: Oversight of staff scheduling, development, coaching, and workflow.
• Operational Monitoring: Tracking daily tasks and staff performance to ensure efficiency.
• Compliance Management: Ensuring full adherence to company policies and procedures.
• Profit & Risk Management: Implementing controls to protect margins and minimize loss.
• Customer Service: Maintaining high service standards and resolving client inquiries.
• Staff Training: Facilitating continuous skills development and onboarding.
• Workflow Coordination: Organizing store tasks and managing team productivity.
• Internal Controls: Monitoring systems to ensure operational and financial integrity.
• Performance Development: Coaching team members to meet store targets and KPIs.

Tills/Customer Service Manager - Edgars Clearwater

(2020-01 - 2022-12)

• Front-End Operations: Managing all till points, cash-up procedures, and transaction accuracy.
• Customer Experience: Resolving complex queries and ensuring high standards of service on the floor.
• Team Leadership: Supervising cashiers and service staff through scheduling and task monitoring.
• Compliance & Risk: Enforcing strict financial controls and company policies to prevent losses at point-of-sale.
• Staff Development: Training team members on service protocols, till systems, and customer engagement.

Stock Control Admin - Edgars Clearwater

(2013-01 - 2020-12)

• People Management: Supervised team workflows and daily tasks to ensure operational targets were met.
• Stock Management: Oversaw inventory levels, stock counts, and replenishment to maintain optimal supply.
• Assets Management: Monitored and protected company equipment and property to prevent loss or damage.
• Staff Training: Conducted on-the-job training for new and existing team members to improve efficiency and accuracy.

Store Manager - Reggies Stores Clearwater

(2012-01 - 2013-12)

• People Management: Led and supervised the store team to achieve daily sales targets and operational goals.
• Stock Management: Managed full inventory cycles, including ordering, receiving, and shrinkage control.
• Staff Training: Coached and developed team members on product knowledge and store standards.
• Staff Scheduling: Optimized labor costs and floor coverage by managing weekly staff rotas and shifts.

Store Assistant Manager - Toys R Us Fourways Crossing

(2010-01 - 2012-12)

• Merchant Liaison: Collaborated with suppliers and merchants to manage stock deliveries and product availability.
• Customer Service: Ensured superior service standards by resolving customer concerns and supervising floor staff.
• Loss Prevention: Implemented security measures and stock-counting protocols to minimize inventory shrinkage.
• Merchandising: Oversaw product displays and floor layouts to maximize visual appeal and drive sales.
• Housekeeping: Maintained high store standards regarding cleanliness, organization, and safety compliance.

Store Assistant Manager - CNA Stores

(2000-01 - 2010-12)

• Merchant Liaison: Communicated with suppliers to manage stock orders and ensure timely deliveries.
• Customer Service: Managed the sales floor to provide high-quality service and resolve customer issues.
• Loss Prevention: Executed security protocols and stock audits to reduce shrinkage and theft.
• Merchandising: Managed product displays and shop-front layouts to attract customers and increase sales.
• People Management: Supervised and supported staff members to ensure daily tasks were completed efficiently.

Grade 12 - Highest Standard