Phumla Mhlophe

I am currently working for Capitec Bank Limited as a Service Consultant and have over 5 years’ experience in a front-line position. This role has provided me with the opportunity to grow my client service and financial skills as I am responsible for liaising directly with clients on behalf of the company, issuing loans to clients, handling confidential client information, client communication regarding banking, and providing excellent client service. I would like to secure a permanent position and continue to grow my career.

-Delivering results and meeting customer expectations.

-Following instructions and procedures.

-Relating and networking.

-Persuading and influencing.

-Adhering to principles and values.

-Presenting and communicating information.

Agile Banking Certificate NQF Level 5

Modules

•Future Banking

•Financial Acumen 2.0

•Compliance and Risk Management

•Workplace Skills Report

•Client Experience and Solution