OWNER - VDC Plant & Projects - Boksburg, South Africa
(2019-09)
- Plan, organize, and oversee daily operations of VDC Plant & Projects
- Manage plant rentals and civil projects
- Prepare and provide quotations and costing
- Delegate work effectively to ensure deadlines are met
AFTER SALES REPRESENTATIVE - First National Battery
(2019-03 - 2019-08)
- Provided exceptional after-sales customer service and communication
- Managed maintenance, repairs, and spare parts
- Handled complaints and warranty cases efficiently
- Implemented effective complaint management strategies
- Conducted upselling activities
- Administered master data and performed product evaluations
- Conducted trend analysis
- Visited customers and dealers across South Africa
- Tested battery packs and assembled them for forklift installations
PARTS SALES EXECUTIVE - Babcock Equipment
(2008-02 - 2019-02)
- Successfully managed parts sales, both locally and for export
- Ensured timely follow-up on back orders
- Provided a 24-hour standby service for local customers, export customers, and workshops
- Offered comprehensive product support to customers
- Acted as a key point of contact for customers regarding deliveries and completion timing
- Produced and compiled timing programs as required by customers
- Identified and addressed delays in job progress
- Assisted in planning and scheduling parts and components through the assembly facility
- Tracked jobs and reported purchase orders to manage progress effectively
- Managed parts sales, both locally and for export
- Ensured prompt follow-up on back orders
- Delivered excellent product support to customers
- Maintained inventory control through receiving and dispatching stock
- Analyzed consumer buying patterns and forecasted future trends
- Regularly reviewed performance indicators such as sales and discount levels
- Managed stock levels and reacted to changes in demand and logistics
SALES CONSULTANT - JCB Construction Equipment
(2004-03 - 2008-02)
- Managed parts sales, both locally and for export
- Ensured prompt follow-up on back orders
- Provided a 24-hour standby service for local customers, export customers, and workshops
- Delivered excellent product support to customers
- Maintained inventory control through receiving and dispatching stock
BUYER - Game Stores Limited
(1999-03 - 2004-02)
- Analyzed consumer buying patterns and forecasted future trends
- Regularly reviewed performance indicators such as sales and discount levels
- Managed stock levels and reacted to changes in demand and logistics
- Negotiated contract terms with suppliers and built strong relationships
- Sourced new suppliers and maintained relationships with existing ones
- Collaborated with various departments to ensure project completion
- Participated in promotional activities
- Prepared reports and forecasted sales levels
- Presented new product ranges to senior retail managers
- Coordinated supply and demand with shop personnel
- Gathered customer feedback
- Provided training and mentoring to junior staff
