Results-oriented Operations Manager with over 20 years of experience in IT service delivery, client support, and team leadership. Proven ability to manage IT infrastructure, drive operational efficiency, and improve service quality, consistently achieving high SLA compliance. Expertise in ITIL processes, incident management, process improvement. Adept at leading diverse teams to exceed client expectations and enhance overall service reliability, contributing significantly to business objectives
Operations ManagementCustomer Service SupportService Delivery Management+8