Rosa Manuel Rosa

I am a solution-driven, organised, and people-oriented professional who enjoys building meaningful relationships and making a positive impact. With over seven years of experience in skills development, training coordination, customer support and Sales, I am passionate about helping others grow while delivering excellent service. Outside of work, I enjoy spending time with my family, cooking, learning new skills, and listening to inspirational content.

Sales Consultant & Portuguese Translator - The Diamonds Works

(2026)

• Ascertain each customer wants and needs.
• Open and close sales summary, performing tasks such as counting money, separating charge slips, completing sales summary and banking.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires and conducting tours to clients on the history of diamonds and other gem stones.

Skills Operations Support - Metanoia Rating (Pty) Ltd & Seed Solutions Academy

(2022 - 2025)

Key Responsibilities

• SETA Skills:
• Attended SETA training sessions (2019 - 2025)
• WSP and ATR Submissions, SETAs Discretionary Grants Application Submissions
• Management of timelines for SETA-related windows
• Administration of learner registrations with relevant SETAs, and STA External Moderation application
• Client Service:
• Sharing Skills Development in a way that is manageable to clients
• Ensuring KYC of clients is up to date, accurate and valid
• Maintaining communication with clients regarding learners and programmes
• Managed and maintained relationships with a portfolio of over 100 clients, ensuring high levels of service and client satisfaction

Senior Project Coordinator - Metanoia Rating (Pty) Ltd & Seed Solutions Academy

(2019 - 2022)

• Coordinated recruitment and learner interviews.
• Managed SETA mandatory and discretionary grant submissions.
• Planned learnerships and skills programmes.
• Prepared monthly project reports.
• Coordinated stakeholders and training providers.
• Ensured SAQA and SETA compliance.
• Managed project schedules and documentation.

Portuguese Outbound Customer Support Agent - IPSOS CATI Centre

(2017 - 2018)

• Assisted Portuguese-speaking banking customers.
• Resolved customer enquiries efficiently.
• Maintained confidential customer records.
• Delivered professional customer support.
• Made over 50-100 calls per day.

Diploma - Marketing Management - University of South Africa (UNISA) (2012)

National Certificate - Business Analysis (NQF Level 6); SAQA ID: 63909 – 149 Credits - MICT SETA