Ryan Hughes
IT Support Specialist & Systems Administrator
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About
A Support Specialist with many years of hands-on experience in all windows operating systems. Able to process technical problems easily through analysis and logical thinking to get to a speedy resolution. A true asset to teams where motivation, drive and a hard work ethic are valued.
Experience
Senior IT Technician at Riverfy (2025-09 – 2026-09)
One year Contract
- Microsoft 365 administration and Active Directory management.
- Citrix troubleshooting and Work centre management.
- Windows Server configuration and Microsoft Entra administration.
- Windows 10, Windows 11, and MAC support.
- Endpoint management via Ninja and Threatlocker.
- SentinelOne, ProofPoint, and Mimecast administration.
- Support tickets via ConnectWise, client setups with Duo and Intermedia.
Level 1 – Senior IT Technician at Enterprise Outsourcing (2018-11 – 2025-12)
- Provided comprehensive hardware and software support for internal and client endpoints.
- Remote support via TeamViewer and Remote Desktop.
- Configured and administered Windows operating systems (Windows 7 to Server 2012).
- Active Directory user account management, domain integration, and trust relationship resolution.
- Office 365 setup, Microsoft Authenticator integration, and Outlook/mail profile troubleshooting.
End User Computing at Old Mutual Wealth (2017-06 – 2018-09)
- Installed and configured operating systems (Windows 7, 8, 10) and network printers.
- Active Directory administration and Group Policy implementation.
- Managed software deployments via SCCM, remote support via Bomgar, and Veritas Backup Exec tape backups.
Junior IT Technician at MyCard International (2016-01 – 2017-05)
- Configured desktops, laptops, and IP phones (Yealink).
- Managed Active Directory, resolved email/Outlook issues, and handled remote support via TeamViewer.
- Installed and administered DirectAccess for remote resource access.
Education
A+ – CTU Training Solutions (2013-05 – 2016-12)
Microsoft Certified Professional – CTU Training Solutions (2013-01 – 2013-12)
Windows 8 Configuration & Maintenance – CTU Training Solutions (2013-01 – 2013-12)
NQF Level 4 Desktop Support Diploma – CTU Training Solutions (2013-01 – 2013-12)
Dell Repair Technician – CTU Training Solutions (2014-01 – 2015-12)
