Saranya

I am a dedicated and motivated individual seeking to contribute positively to a dynamic organization. My goal is to grow professionally while adding value to the company through strong administrative skills, attention to detail, and a commitment to excellence. I am eager to gain further experience, develop new skills, and build a long-term career.

POD Clerk - Cargo Movers (Pty) Ltd

(2020)

• Managing and processing Proof of Delivery (POD) documentation accurately and efficiently
• Tracking and updating delivery statuses on internal systems
• Following up on outstanding PODs with drivers and clients
• Uploading PODs and supporting documents onto company platforms and client portals
• Capturing and verifying invoices, delivery notes, and shipment data
• Preparing and processing customer invoices based on completed deliveries and PODs
• Ensuring all invoices are accurate, authorized, and supported by valid POD documentation
• Assisting with billing queries and resolving invoice discrepancies with clients and accounts department
• Identifying and resolving discrepancies in documentation or delivery records
• Communicating with drivers, dispatch teams, and clients to confirm deliveries
• Ensuring all PODs are received, signed, and compliant with company standards
• Maintaining organized filing systems (physical and electronic) for easy retrieval
• Preparing and submitting daily, weekly, and monthly POD and invoicing reports
• Assisting with audits by providing accurate documentation and records
• Handling customer queries related to deliveries and POD documentation
• Coordinating courier services for sending and receiving important documents
• Monitoring turnaround times for POD returns and improving efficiency
• Supporting the accounts department with reconciliation and POD verification
• Performing switchboard duties and general administrative support
• Ensuring confidentiality and security of all company and client documentation
• Supporting team members with additional administrative tasks when required

Call Centre Trainee

• Handling inbound and outbound customer calls
• Providing customer support and resolving queries
• Maintaining professionalism under pressure

Matric (Bachelor Pass) - Apolo Secondary High School (2017 - 2024)

Business Administration - Business Administration

Generic Management - Generic Management