Technical Support Advisor at CCI South Africa (2019-11 – 2021-08)
Broadband Campaign- TALK TALK(UK Based). The role is to assist customer with diagnosing a technical fault and provide excellent customer care
- Logging and recognizing complaints
- Following up on and closing opened complaints
Technical Support Advisor at Ignition Group (2021-09 – 2021-10)
Broadband Campaign - EARTHLINK (US Based)
- Providing excellent customer service
- Diagnosing technical fault
Customers Service Advisor at Webhelp (2021-10 – 2023-10)
Retail Campaign- CURRYS (UK Based)
- Handling customer calls in friendly and professional manner
- Answering questions about products, promotions, and store policies
- Staying updated on product features and inventory
- Handling returns, exchanges, and refunds following store policies
- Issuing receipts and ensuring accurate billing
- Addressing customer complaints and resolving issues professionally
- Escalating concerns to supervisors when necessary
- Ensuring customer satisfaction
- Following company policies on discounts, returns, and customer interactions
- Ensuring compliance with safety and security procedures
- Maintaining professionalism in all customer interactions
Customer Service Advisor at Huntswood (2023-10 – Present)
Gas and Electricity Campaign- OVO Energy (UK Based)
- Handling customer inquiries about gas and electricity services
- Assisting with account setup, changes, and cancellations
- Explaining tariffs, billing, and payment options
- Addressing billing inquiries, discrepancies, and disputes
- Processing payments, setting up direct debits, and arranging payment plans
- Handling refunds and credit adjustments when necessary
- Investigating and resolving customer complaints efficiently
- Assisting customers with service disruptions, outages, and emergency support
- Escalating complex issues to the appropriate department
- Scheduling meter readings, installations, and maintenance appointments
- Helping customers understand smart meters and energy-saving tips
- Reporting and following up on faults or leaks (e.g., gas leaks, power outages)
- Ensuring adherence to industry regulations and company policies
- Providing customers with accurate information about energy regulations and consumer rights
- Maintaining records of customer interactions and transactions
- Offering energy plans that best suit customer needs
- Upselling or cross-selling additional services, such as green energy options
- Updating customer records accurately in company systems
- Keeping track of customer complaints, service requests, and resolutions
- Maintaining confidentiality and data protection standards
