Shamiela Maurice

Highly organised and detail-oriented Administrative and Customer Support professional with 9+ years of experience supporting day-to-day business operations across financial services, logistics, warehousing and customer service environments. Experienced in administrative coordination, calendar and meeting management, email correspondence, document preparation, data entry, CRM/database maintenance, electronic filing, reporting and case management. Proven ability to manage multiple priorities, maintain accurate and confidential records, coordinate appointments and travel arrangements, follow up on outstanding information, and support operational processes from start to completion.

Experienced working independently in remote and hybrid environments and supporting international customer accounts. Proficient in Microsoft Office, Google Workspace, CRM systems and project/productivity platforms including Trello, HubSpot, Notion, Slack and Calendly. Comfortable adopting new technologies and using AI productivity tools including ChatGPT, Claude and Gemini.

Known for strong attention to detail, professional communication, problem-solving, reliability and the ability to anticipate administrative requirements while meeting deadlines.

CUSTOMER SUPPORT REPRESENTATIVE at Callzilla (Remote Contract) (2025-07 – 2026-05)

Provided customer support and case management for a US and Canadian client account, managing case ownership from initial contact through to resolution.

• Accurately captured and updated customer information across inbound and outbound calls, email, SMS and live chat systems, including Emplifi and Webex Agent.
• Reviewed and verified customer and case records before database entry, maintaining high data integrity across high-volume queues.
• Handled administrative and customer queries promptly while maintaining confidentiality and following established procedures.
• Identified and reported recurring data and system trends to management, supporting improved recordkeeping and workflow processes.
• Investigated customer queries and complaints, resolved issues efficiently and escalated complex matters through the correct channels.
• Maintained accurate CRM records and consistently adhered to company policies, quality standards and service guidelines in a fast-paced, target-driven remote environment.

PERSONAL ADMINISTRATIVE ASSISTANT at Tescon Financial Services (2024-07 – 2025-06)

Provided comprehensive administrative support to a Senior Financial Advisor and supported day-to-day client and business administration.

• Managed professional email correspondence and proactively followed up with clients and third parties regarding outstanding documentation and requirements.
• Coordinated meetings, appointments and calendars, ensuring schedules and attendance requirements were accurately maintained.
• Arranged accommodation and travel bookings as required.
• Prepared, compiled and organised application forms, supporting documentation, reports and administrative summaries.
• Maintained organised electronic filing systems and accurate client records to support efficient day-to-day operations.
• Captured, updated and maintained client information across specialised databases and CRM systems, including Discovery 360 and Smart Advice.
• Coordinated documentation and information between clients, medical service providers, financial institutions and external service providers.
• Managed multiple applications and administrative cases simultaneously while ensuring deadlines and submission requirements were met.
• Assisted with client onboarding and coordinated documentation required for new client applications.
• Scheduled specialised medical appointments and communicated professionally with clients and service providers.
• Handled confidential client information with discretion and adhered to company compliance and administrative procedures.

REMOTE LOGISTICS SUPPORT COORDINATOR at Herbalife SA PTY LTD (2023-06 – 2024-02)

Managed and supported the day-to-day operations of a pick-up centre remotely, ensuring operational requirements were consistently met.

• Monitored inventory accuracy and stock levels, reviewing information and identifying discrepancies.
• Coordinated and submitted cycle counts, ensuring completion accurately and within required timeframes.
• Captured and reconciled stock movement data, including receipts, transfers and shipments, within Oracle.
• Processed system data adjustments and investigated discrepancies to maintain database accuracy.
• Compiled and presented KPI reports and performance metrics for internal review.
• Prepared and maintained documentation and reports on inbound delivery timelines and stock variances.
• Communicated with the pick-up centre and external suppliers to update shipment and returns records, supporting efficient database and record management.

WAREHOUSE CUSTOMER SERVICES REPRESENTATIVE at Herbalife SA PTY LTD (2018-12 – 2024-07)

Attended to distributors and walk-in customers professionally while supporting service-centre and pick-up desk administration.

• Received and checked incoming stock against pack lists, processed receipts in Oracle and flagged quality or quantity deviations.
• Led quarterly stock checks and cycle counts according to work instructions and procedures, maintaining accurate system records.
• Maintained and updated employee records, timesheets and productivity schedules with accuracy and confidentiality.
• Compiled monthly KPI performance reports for the site and other national groups and presented findings to support business decision-making.
• Captured and processed order and dispatch data using automated fulfilment systems, generated waybills and coordinated courier records with Pargo and Dawn Wing.
• Performed quality checks on data and documentation to ensure completeness and accuracy before submission.
• Led and supervised a small remote/temp team, allocated tasks and maintained clear administrative communication to meet organisational deadlines.
• Received, checked and processed customer orders and filed and maintained invoices.

SP in Sage Payroll & HR Processing – Sage University (2026-06)

Certificate in ICB Computer Basics – ICB (SA) / International Qualifications for Business (UK) (2026-06)

Certificate in Recruitment & Talent Acquisition – EduCourse Online Learning (2026-07)

Professional Diploma in Team Management & Motivation – Upskillist (2023-08)

Certificate in Grade R Play-Based Learning Course – Cotlands / UNICEF / The LEGO Foundation / Department of Basic Education (2025-02)

Certificate in TEFL – Teaching English as a Foreign Language (120 Hours) – TEFL Professional Institute (2022-08)

Certificate of completion in Emotional Intelligence: Why It Matters – iQ Academy

National Senior Certificate in Matric – Umalusi / Department of Basic Education, South Africa (2015-12)