Sibahle Ndzitshe

I am a dedicated and adaptable professional with several years of hands-on experience in customer service, technical support and telecommunications. My background spans roles in high-volume call centres and field service environments, where I constantly delivered excellent customer experiences and resolved complex issues efficiently. I thrive in fast-paced settings, work well under pressure and bring a strong work ethic along with a commitment to continuous learning.

With a passion for problem-solving and a drive to exceed expectations, I am ready to contribute meaningfully to any dynamic team and grow within the company that values service excellence and innovation.

Account Management advisor - Alorica - Cape Town

(2024-06 - 2025-07)

• Handle customer queries via calls, emails and chats, focusing on fintech and account management for international customers.
• Investigate technical issues, troubleshoot errors and provide resolutions efficiently.
• Maintain a customer-centric approach, ensuring a high level of satisfaction.

Customer service agent/ technical advisor - TTEC - Cape Town

(2023-11 - 2024-06)

• Answer incoming customer communications.
• Conduct research to resolve customer issues.
• Provide technical assistance and support.

Customer service agent - WNS - Cape Town

(2023-02 - 2023-09)

• Resolve high-volume customer queries at first point of contact.
• Identify and understand customer needs to ensure high-quality service.
• Promote client products and build customer loyalty.

Matric (Grade 12) - Maitland High School (2016) Cape Town, South Africa