Sibongile Mthombeni

The qualities that I can offer as are my persistence, professionalism, strong work ethic, sense of urgency, detail oriented, organisational skills and results-driven approach to work. I have good communication and interpersonal skills and experience in personal assistance, administration, mining, sales, banking and marketing sectors. I possess a National Diploma in Marketing and a Certificate in Marketing Skills for Entrepreneurship from the Tshwane University of Technology.

I hold a SAGE Pastel HR and payroll certificate and an understanding of SAGE Accounting.

Willing to relocate: Anywhere

Customer Support Advisor - Percepta (Ford UK) - Remote-Pretoria, Gauteng

(2024-03)

Reason for leaving: fixed-term contract scheduled to end 30 June 2026

• Review Fleet Customer emails received into the Loss of Use mailbox.
• Creating a case in CRM to log the requested LOU claim.
• Maintain a Fleet specific spreadsheet of all loss of use claims and send to the Fleet Companies weekly.
• Contact Dealers for updates on repairs, identify warranty claims, estimated completion and challenging for quickest repairs.
• Escalate case to relevant persons to obtain support on stuck cases, such as the Parts Subject Matter Expert (SME), Technical SME and Leadership Team.
• Provide monthly report to SBU Administrator to ensure invoices/cheques are raised.

Office Manager - Loaded Life Trading PTY LTD - Pretoria, Gauteng

(2021-07 - 2023-03)

Reason for leaving: company restructuring

• Develop new business for the company through approaching new business customers.
• Responsible for the management and handling of the RFQ response documents and Tender submissions
• Arranging of site briefings
• Processing payment of invoices, creating quotes and generating statements
• Overseeing of HR & Payroll
• Managing day-to-day of office administration
• Compiling of budget report and cash flow statements
• Liaise with clients making sure we meet their expectations
• Ordering stationary

Tender Administrator - Fidelity Security Services - Midrand, Gauteng

(2019-08 - 2021-06)

Reason for leaving: career advancement

• Identify and source new tenders daily on various tender sourcing platforms.
• Tender database registration completion (Municipal and private)
• Completion of tender returnable documentation at pre-tender and award stage.
• Ensure all tender compliance documents are in place.
• Ensure all company documents/details are up to date.
• Ensure that strict tender deadlines are met.

Store Admin Manager - The Foschini Group - Pretoria, Gauteng

(2015-06 - 2018-04)

Reason for leaving: career advancement

• Increasing turnover through sales
• Implementing protocol to insure compliance
• Administration i.e. filing, balancing daily transactions
• Managing budget and stock
• Capturing time and attendance of staff
• Stock take co-ordination

Admin Clerk - C-TRACK - Pretoria, Gauteng

(2014-02 - 2014-10)

Reason for leaving: career advancement

• Updating CRM after third party payments
• Invoice payments to third parties
• Monthly stock taking
• Managing reception

Multi Skilled Consultant - First National Bank of SA limited - Pretoria, Gauteng

(2011-06 - 2012-07)

Reason for leaving: career advancement

• Process cash transactions
• Opening new accounts
• Activating customer accounts
• Assisting clients with needed information
• Assisting clients with ATM cash deposit

Bank Teller - First National Bank - Pretoria, Gauteng

(2010-12 - 2011-06)

Reason for leaving: fixed-term contract ended

• Processing cash transactions
• Foreign exchange transactions
• Providing customer service to clients
• Balancing all cash transactions

Professional Certificate - Data Analytics - Google Coursera (2024-01 - 2024-07)

Certificate - SAGE HR & Payroll - Nan Hua Academy (2019-02 - 2019-11)

National Diploma - Marketing - Tshwane University of Technology (2004-02 - 2008-12)

Certificate - Marketing Skills for Entrepreneurs - Tshwane University of Technology (2003-02 - 2003-12)