Lunathi Mkohlwa

Detail-oriented Remote Customer Support and Administrative professional with experience in second-line complaints handling, back-end processing, and high-volume digital environments. Strong background in data accuracy, case resolution, customer verification, and multi-system navigation. Experienced in chat-based and system-driven support, with the ability to work independently, manage tasks efficiently, and maintain over 95% documentation accuracy.

Tech-savvy, adaptable, and comfortable supporting remote teams using CRM systems and digital tools.

Customer Support Specialist (Multi-Campaign) - Concentrix

(2024-01)

• Handle high-volume customer interactions across chat, email, and system-based platforms.
• Resolve escalated customer cases requiring detailed investigation and independent decision-making.
• Perform back-end administrative processing including case documentation, system updates, and compliance checks.
• Maintain documentation accuracy above 95% while meeting strict productivity and quality standards.
• Navigate multiple CRM systems and digital tools simultaneously in a fast-paced environment.
• Support customer interactions across chat, system-driven workflows, and social media channels.

Sales Agent (Inbound & Outbound – Secured Loans) - Bourne Global Call Centre

(2024-01 - 2024-12)

• Assessed financial information and maintained precise customer records in a regulated environment.
• Ensured full compliance with data protection and verification requirements.
• Demonstrated strong attention to detail in documentation and customer handling.

Outbound Sales Agent - The Unlimited Group

(2022-01 - 2023-12)

• Maintained accurate documentation and customer profiling while achieving performance targets.
• Managed multiple customer interactions efficiently in a target-driven environment.

Diploma - 2D & 3D Digital Animation - The Animation School (2021-01 - 2023-12)

Matric Certificate - Gonubie High School (2018-12)