Tatum Harrington

Dear whom this may concern,

I am a competitive, tenacious and career-hungry individual. I will be bringing enthusiasm, professionalism and diversity. I am observant and I take initiative to problem solving. I know that I will benefit this organization, because you can rely on me to positively contribute to your team.

The piece that sets me apart, I'm an analytical thinker, goal orientated, and independently driven. I fit into all different types of environments and have interpersonal qualities to work independently and teamwork qualities to interact with others.

In my current role as a business consultant I get to know my clients to build a professional relationship. Over the past 5 years, I have built up a great deal of experience within the insurance industry which I believe gives me a competitive advantage when approaching top calibre clients.

On a personal level I have excellent grammar as well as strong verbal and communication skills such as the soft skills needed for networking, presenting and interviewing.

I make a humble application, as I am confident it will prove beneficial and rewarding to the organization and to myself.

Thank you for taking the time to review my application.

Yours Sincerely

Tatum

Business Client Care Advisor | Outsurance

April 2016 – March 2020 

• DEALING WITH BUSINESS INSURANCE CLIENTS ON ALL LEVELS IN A COMPETENT, EFFICIENT AND PROFESSIONAL MANNER, IN ACCORDANCE WITH THE QUANTITY AND QUALITY STANDARDS THAT ARE IN PLACE FOR MY ROLE AND IN LINE WITH OUR COMPANY VALUES.
• ACCEPTING FULL RESPONSIBILITY FOR ALL TELEPHONE CALLS AND MESSAGES TO THE DEPARTMENT.
• THIS INCLUDES THE TIMEOUS COMPLETION OF ANY TRANSACTION: WHETHER BY COMPUTER OR OTHERWISE.
• MY INPUT AND OUTPUT IS MEASURED DAILY BY A PERFORMANCE BASED SYSTEM

September 2021 - January 2022

DUTIES

• Responding to webchat enquiries from new and existing customers
• Answering calls to help satisfy our customer needs. 
• Encouraging customers to convert using our fantastic features and benefits
• Liaising with members of the sales team.
• Responding to enquiries from new and existing customers within our AV consumer side and AVB business side
• Assisting and solving any issues that may arise
• Always being proactive and finding the best possible solution to ensure a sale finalises
• Handling high level of back to back calls

Matriculated in 2004