Tebogo Ramphaleng

I am a detail-oriented professional with strong numerical ability and a proven commitment to accuracy, quality, and efficient task execution. Self-driven and adaptable, I work well under pressure and maintain a friendly, organised, and professional approach in all situations. I communicate clearly, collaborate effectively within a team, and learn new systems quickly, allowing me to add value with minimal supervision.

I bring solid experience in credit control, including knowledge of procedures, basic bookkeeping, insurance terminology, underwriting processes, product knowledge, and legal requirements such as Section 45 of the Insurance Act. I am technically compliant and consistently accurate in data analysis, reconciliations, calculations, and system capturing. In addition to my technical strengths, I offer strong communication, writing, negotiation, relationship-building, and self-management skills.

With intermediate MS Office proficiency, knowledge of core business systems, and a growth-orientated mindset, I am committed to contributing positively to organisational goals and delivering reliable, professional work.

Senior Credit Controller - Santam

(2014-03 - 2024-09)

• Age analysis
• Reconcile and allocate all premiums received from intermediaries/brokers
• Reconcile outstanding premiums on bordereaux with entries on bank statement
• Dealt with foreign premiums and local
• Refunds/payment to direct clients and brokers
• Liaise with the bank for unidentified cash
• Cash book (local and foreign currency)
• Record weekly (highest book value & number of entries)

Data Capturer (Assisting) - COZENS RECRUITMENT – TEMP - Standard Bank Division

(2013-07 - 2013-10)

• Data Capturing
• Filing

Claims and Customer service (Assisting) - COZENS RECRUITMENT - TEMP – FNB INSURANCE

(2013-02 - 2013-06)

• Handling queries and complains
• Filing

Creditors Clerk (Assisting) - COZENS RECRUITMENT - TEMP – Rotek Engineering

(2012-04 - 2012-05)

• Matching invoices and delivery notes
• Filing

Creditors Clerk - COZENS RECRUITMENT - TEMP - Weir Minerals

(2011-04 - 2012-03)

• Obtain suppliers’ statements, delivery notes and invoices
• Work on age analysis 30 days, 60 days, 90 days, 120 days.
• Process payments (reconcile invoices, latest suppliers’ statement and company records monthly)
• Process foreign, local and urgent payments
• Follow up on queries liaise with the suppliers, receiving clerks, and buyers for unidentified and/or unpaid invoices
• Filing

Customer service (Assisting) - Informatix (Gaborone Botswana) - Gaborone Botswana

(2009-08 - 2011-02)

• Handling queries and complains
• Filing
• Handling Petty Cash
• Daily Banking

Credit Controller - Santam Ltd

(2006-03 - 2009-06)

• Premium collections (telephone, e-mail, post)
• Age analysis
• Process payments (reconcile outstanding premiums on bordereaux with entries on bank statement)
• Dealt with foreign premiums and local)
• Liaise with the bank for unidentified cash
• Cash book (local and foreign currency)
• Record weekly (highest book value & number of entries)

Inter-territory Clerk - Temp - Price-Water-House-Coopers Sunninghill - Sunninghill

(2005-10 - 2005-12)

• Capture IOCNs (Data / Transactions)
• Process IOCNs
• Liaise with the bank
• Cash book (local and foreign currency)
• Posting to ledger and balance sheet
• Electronically submit applications for final evaluation
• Record leads

Processing Clerk / Customer service (credit card division) - KELLY GROUP - TEMP Standard Bank Card Division - Commissioner Street, Johannesburg CBD

(2005-01 - 2005-09)

• Answer telephones and handle customer queries
• Increase credit card limit as per client good record (call centre)
• Capture Credit Card Applications (Data)
• Evaluate credit worthiness of applicants
• Liaise with credit bureau
• Electronically submit applications for final evaluation
• Record leads

Processing Clerk / Customer service - KELLY GROUP – TEMP Wesbank Loans - Florida

(2004-10 - 2004-12)

• Capture Loan Applications (Data)
• Process Loan Applications
• Evaluate credit worthiness of applicants
• Liaise with credit bureau
• Electronically submit applications for final evaluation
• Record leads

Credit Management (Incomplete) - Credit Management - University of Johannesburg (2000 - 2004)

Diploma in Computer Accountancy - Computer Accountancy - Computer and Careers College (1999 - 1999)

Grade 12 - Boitseanape Commercial and Technical High School (1998 - 1998)