Office Administrator - Merck Life Science PTY LTD - Johannesburg, South Africa
(2024-08)
Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly
- Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings
- Manage communication channels, such as phone calls and emails
- Supervise office staff, including clerical and administrative personnel
- Maintain filing systems and ensure the proper retention, protection, and disposal of records
- Manage data entry and other record-keeping tasks
- Oversee office supplies to ensure resources are available when needed
- Establish and implement office policies and procedures to maintain order and efficiency
- Review and update office policies as necessary to reflect changing needs
- Coordinate with building management for office maintenance and repairs
- Ensure a safe and clean work environment
- Provide regular office operations reports to management and identify areas for improvement
- Support the recruitment, onboarding, and training of new employees
Reception Administrator - Diageo - Johannesburg, South Africa
(2022-04 - 2024-08)
- Ensure reception area is maintained in an orderly fashion
- Manage and update conference room reservations within Outlook
- Uses company intranet to look up employees' contact information
- Answers incoming calls, either directly to reception or redirected from phone system
- Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones,) distribution
- Provides coverage for the front desk
- Ensures that unauthorized individuals are not granted access to buildings
- Required to track and submit purchase card expenses for designated offices as directed
- Manage and update reception manual as needed
Receptionist - Narrowtex PTY LTD - Johannesburg, South Africa
(2015-01 - 2022-03)
- Greeting clients, visitors, and staff with a professional and courteous demeanour and managing check-ins with efficiency
- Managing a multi-line phone system to answer and redirect calls promptly while maintaining professionalism
- Coordinating conference room bookings and ensuring meeting spaces are prepared and well-equipped for use
- Handling mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed
- Maintaining a clean and organized reception area that reflects the company's commitment to high standards
- Assisting with administrative tasks such as filing, data entry, and preparing documents or reports for meetings
- Monitoring and ordering office supplies in collaboration with the facilities or procurement team
- Supporting the HR and Operations departments with scheduling interviews or onboarding new hires as necessary
- Adhering to security protocols by managing visitor logs, issuing access badges, and monitoring building entry procedures
Receptionist - ABSA BANK - Auckland Park and Clearwater, Johannesburg, South Africa
(2012-10 - 2015-01)
- Welcoming guests, clients, and employees as they arrive at the office or building
- Managing incoming calls, transferring them to the appropriate person or department, and taking messages, when necessary
- Handling emails, faxes, and other forms of communication, ensuring they reach the intended recipients
- Managing calendars, scheduling meetings, and appointments for executives or other team members
- Assisting with various administrative tasks such as data entry, filing, and maintaining office supplies
- Keeping the reception area tidy, organized, and presentable
- Offering information about the company, its services, or products to visitors or callers
- Receiving and signing for packages and mail, distributing them to appropriate recipients
- Monitoring access to the premises, ensuring visitors follow security protocols, and issuing visitor badges, when necessary
- Addressing issues that arise, such as handling difficult or upset visitors or directing them to the right resources for assistance
- Familiarity with office equipment, such as copiers, scanners, and multi-line phone systems
- Being able to handle multiple tasks simultaneously, prioritizing effectively in a fast-paced environment
