Trisha Ramlal
Dedicated and results-driven professional with over 15 years of experience in administration, customer service, team leadership, training, client relationship management, and offic
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About
Dedicated and results-driven professional with over 15 years of experience in administration, customer service, team leadership, training, client relationship management, and office support. Highly organized with strong diary management, communication, reporting, scheduling, and coordination skills. Experienced in supporting management teams, handling confidential information, coordinating meetings, and ensuring smooth day-to-day office operations.
Seeking opportunities as a Personal Assistant, Executive Assistant, Administrator, Receptionist, Secretary, or Office Support Professional.
Experience
Team Leader - Motorway WNS
(2025-01)
- Managing a team of 12 agents
- Overseeing UK client back-office administration
- Handling client escalations
- Reporting, scheduling, engagement coordination and daily operational support
Team Leader / Trainer / Lead Administrator - WNS Telkom Campaign
(2015-01 - 2025-01)
- Managed a team of 20 agents
- Conducted staff training
- Handled reporting, administration, scheduling, performance management and operational support
Team Leader - Aegis Telkom Campaign
(2012-01 - 2015-01)
- Managed a team of 15 sales agents
- Coaching staff
- Administration, reporting and performance management
Sales Agent - Telkom Call Force
(2011-01 - 2012-01)
- Sold Fibre, ADSL and Voice products
- Maintained excellent customer service and client satisfaction
