Yekelwa Leve
Online Customer service agent.
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About
I've been working in a call center environment for 16 years, working for different companies. I started as sales agent at SA Commercial when I was reactivating customers lapsed policies, after that I worked for Old mutual as a sales agent, selling old mutual policies for 2 years.
From Old
Mutual I was employed by MFIN group working as Employment confirmation agent. Uploading and verifying customers documents for those who applied for a loan for 2 years then I was retrenched. In 2017 I was employed by SportPesa working as an Online Customer service agent assisting clients with any betting related queries for 3 years, I retrenched in 2020, same year in 2020 I was employed by YesPlay online betting as an online customer service agent.
I am currently assisting clients with any betting related queries, approving customers withdrawals, crediting deposits that did not reflect, uploading and verifying documents.
Experience
Top online customer service agent assisting customers with betting related queries, Approving withdrawals, crediting deposits that does not reflect, uploading and verifying FICA documents. Good on multi tasking since I am currently helping clients via live chat, email, facebook and over the phone.
Education
Matriculated in 2004 and I have an ITC entrepreneurship Course, N4 on Human Resource Management.
