Yolanda Mfehle

Dedicated and multi-talented IT professional with experience in technical support, troubleshooting, and network administration. Proficient in a range of technical skills, including hardware and software installation, maintenance and repair. Proven ability to work well under pressure and deliver successful results.

Service desk agent at Ulwembu business services (department of justice) (2025-10 – Present)

• Providing first-line technical support to end users via phone, email, and ticketing system.
• Logging, tracking, and resolving IT incidents and service requests in accordance with SLA requirements.
• Diagnosed and troubleshot hardware, software, and network-related issues.
• Managing user accounts, passwords, and access rights on Active Directory
• Install new software and updating existing applications
• Escalated complex technical issues to second or third-line support teams when necessary.
• Supporting remote users using remote desktop tools and troubleshooting software.
• Assisting with system upgrades, patches, and routine maintenance tasks.
• Maintaining accurate documentation of incidents, resolutions, and IT procedures.
• Delivering excellent customer service while ensuring timely issue resolution.

Network Support Technician Intern at Little Pig Computer and Consultation (Ingwe TVET College) (2024-07 – 2025-06)

• Set up hardware and software, including printers, scanners and projectors
• Managed user accounts, passwords, and access rights for lecturers and students using Active Directory.
• Manage Office 365 accounts and ensure system availability.
• Upgrade and update windows computers
• Maintain the school's network, hardware, and software up to date
• Troubleshoot and repair cable-related issues
• Check, maintain, and update anti-virus solutions
• Help lecturers and students with technical issues
• Work with third-party suppliers to meet the school's needs
• Install new software and upgrade existing applications
• Cable installation and testing
• Maintain the school's network
• Operate, maintain and troubleshoot network systems

Assistant teacher (E-Cadre) at Department of education (2023-04 – 2023-09)

Contract ended

• Install new software and upgrade existing applications
• Maintain hardware peripherals (e.g. scanners, printers, external drives)
• Check, maintain, and update anti-virus solutions
• Help teachers and students with technical issues

Diploma in Information Technology – Walter Sisulu University (2018 – 2021)

Matric in Grade 12 – Mgezwa Senior Secondary School (2014 – 2017)