Senior Administration Specialist - Old Mutual - MFC
(2022-02 - 2025-05)
- Supporting Head of Distribution Enablement and team
- Extensive diary management
- Responsible for travel arrangements, meetings and interacting constructively with a range of internal and external stakeholders.
- Ensuring that executives are prepared with the necessary documents for meetings
- Ensuring that direct report submit monthly reports and Exco submissions timeously
- Managing and housekeeping of Executive office, ensuring that meeting rooms, offices and equipment are in working order
- Managing meeting room bookings and venue support
- MFC Exco support: Assisting MD and extended Exco team when in Cape Town Office
- Booking and facilitating of Mutual Park and external CPT venues for MFC Exco, QBR, QSR, etc
- Maintaining stock control and office inventory, eg. Stationery, Consumables, etc
- Processing of invoices and ensuring payments are made timeously
- Coordination of workshops and events, liaising with internal and external venues
- Monthly Finance reporting; monthly recons and resolving any finance related queries
- Logging of IT requests; incidents and requests and managing resolution
- Assisting team members with administration support
- Responsible for onboarding of new staff; completing contracts and HR documentation and all relevant access forms. Ordering of laptops and requests for builds, 3G and mobiles
- MS Teams Owner; responsible for granting access to members, creating libraries and assisting with the uploading of documents and training
- Training of Staff on software applications
- Ensuring that DVR and Asset Register are maintained
- Working on mini projects within team
- Managing the MFC Exco PA Forum and budding with new joiners.
Executive PA - Old Mutual - MFC
(2016-09 - 2022-01)
- Supporting 2 Executives, Head of Distribution Enablement and Head of Funeral Services
- Managing executive's diaries
- Responsible for travel arrangements, meetings and interacting constructively with a range of internal and external stakeholders.
- Ensuring that executives are prepared with the necessary documents for meetings
- Managing of the Executive office, ensuring that meeting rooms, offices and equipment are in working order.
- Managing meeting room bookings and venue support.
- Maintaining stock control and office inventory, eg. Stationery, Consumables, etc.
- Processing of invoices and ensuring payments are made timeously.
- Coordination of workshops and events, liaising with internal and external venues.
- Monthly Finance reporting; monthly reconciliation and resolving any finance related queries
- Logging of IT requests; incidents and requests and managing resolution
- Assisting team members with adhoc administration support
- Responsible for onboarding of new staff; completing contracts and HR documentation and all relevant access forms. Ordering of laptops and requests for builds, 3G and mobiles
- MS Teams Owner; responsible for granting access to members, creating libraries and assisting with the uploading of documents and training
- Training of Staff on software applications
- Ensuring that DVR and Asset Register are maintained
Software Tester - Old Mutual Finance - Secondment
(2015-09 - 2016-08)
- Testing the Old Mutual Money Account Channels: Testing Internet Banking, Mobile Banking, Mobile Application
- Recording test evidence in relevant formats MS Word/MS Excel
- Logging of test results and defects on HP Quality Centre
- Maintaining the SIM Card database and allocation of SIMS and airtime to testers
- Team Administration: Logging of service requests and all adhoc administration within the team.
Marketing Administrator - Old Mutual - Product Solutions
(2013-05 - 2015-08)
- Creative design and execution of specific marketing communications and brochureware on Adobe Indesign CS6
- Setting up of workshops and meetings with internal and external stakeholders
- Working in collaboration with Advertising Agencies; Hero and Draft FCB
- Administration of Marketing Budget, reconciliation and tracking expenditure
- Minute taking in meetings and workshops
- Submitting all Cost Estimates and invoices
Personal Assistant - Old Mutual - Product Solutions
(2011-09 - 2013-04)
- Answering, screening of telephone calls and appointment requests
- Effective data management including documentation and correspondence and diary management for Managers
- Responsible for business itineraries, travel arrangements, meetings interacting constructively with a range of internal and external stakeholders
- Collaborating of Power Point presentations on request
- Managing 3 meeting room bookings and venue
- General administrative functions, faxing, typing of correspondence etc.
- Assisting team members with administrative duties
- Logging of all Service Requests on Oracle Financials
- Maintaining stock control and office inventory, eg. Stationery
- Capturing and procuring vendor payments, S&T payments on Oracle Financials
- Arranging team buildings, conferences and functions
- Responsible for onboarding of new staff; completing of contracts HR documentation and all relevant access forms
- Sharepoint Site Owner; responsible for granting access to members, creating libraries, and assisting with the uploading of documents
- Responsible for onboarding of new staff; completing contracts and HR documentation and all relevant access forms. Ordering of laptops and requests for builds, 3G and mobiles
- MS Teams Owner; responsible for granting access to members, creating libraries and assisting with the uploading of documents and training
- Training of Staff on software applications
- Ensuring that DVR and Asset Register are maintained
Personal Assistant - Old Mutual - OMSA IT
(2009-08 - 2011-08)
Contract Position
- Answering, screening of telephone calls and appointment requests
- Effective data management including documentation and correspondence and diary management for Snr IT Manager and IT Managers
- Responsible for business itineraries, travel arrangements, meetings interacting constructively with a range of internal and external clients
- Collaborating of Power Point presentations
- Managing bookings for meeting and venues
- Ensuring that timesheets are captured and approved on Planview
- General administrative functions, faxing, typing of correspondence etc.
- Assisting team members with administrative duties
- Logging of all Service Requests on Oracle Financials
- Maintaining stock control and office inventory, eg. stationery
- General office duties – filing, faxing, etc.
- Capturing and procuring vendor payments on Oracle Financials
- Capturing and procuring S&T payments on Oracle Financials
- Capturing and procuring Travel Arrangements on Oracle Financials
- Monthly budget centre reporting (BVARS)
- Ensuring that the DVR and Asset Register are updated regularly
- Maintaining mailbox
- Business Units send through non-standard it requests to be executed by suppliers
- Effectively liaising with resources from business units, Demand Managers and Service Delivery Managers and resources from T-Systems
- Assisting with queries and resolving in order for T-Systems to deploy requests
- Assigning requests to various resolver groups for approval
Personal Assistant - Old Mutual - Broker Distribution
(2009-02 - 2009-08)
Contract Position
- Answering, screening of telephone calls and appointment requests
- Effective data management including documentation and correspondence and diary management
- Responsible for business itineraries, travel arrangements, meetings interacting constructively with internal and external stakeholders
- Typing of all presentations on PowerPoint
- Managing bookings for meeting and venues
- Assisting team members with administrative duties
- Capturing and processing payments on Oracle Financials
- Maintaining stock control and office inventory
- General administrative functions, faxing, typing of correspondence etc.
- Ensuring that DVR and Asset Register are maintained
- Assisting with monthly BVAR reporting
Personal Assistant - Vodacom
(2008-12 - 2009-01)
Contract Position
- Answering, screening of telephone calls and appointment requests
- Effective data management including documentation and correspondence
- Refining the existing filing system and resolve on daily filing
- Managing bookings for meeting and venues and arranging of meetings
- Providing general administration support to Integration Testing Team
- Assisting with day-to-day departmental administration and functioning
- Updating and maintaining the departmental asset register
- Updating and maintaining the departmental test SIM library.
Personal Assistant - UCT
(2008-09 - 2008-10)
Contract Position
- Answering, screening of telephone calls and appointment requests
- Effective data management including documentation and correspondence
- Responsible for business itineraries, travel arrangements, meetings and social functions
- Refining the existing filing system and resolve on daily filing
- Managing bookings for meeting and venues
- Arranging of meetings
Administrator - Standard Bank
(2008-06 - 2008-09)
Contract Position
- Contacting Corporate and Commercial Clients regarding their Current Foreign Accounts and informing them of the 180 day SARB (South African Reserve Bank) ruling
- Requesting that the funds either be converted or utilized
- Dealing with all client queries and route to designated person to resolve
- Liaising with ITS (International Trade Service) and Direct Dealers in order to convert funds
- Updating report on a daily basis
- Adhoc functions, filing, faxing.
Personal Assistant - Old Mutual
(2008-09 - 2008-10)
Contract Position
- Answering, screening of telephone calls and appointment requests
- Effective data management including documentation and correspondence and diary management
- Responsible for business itineraries, travel arrangements, meetings and social functions
- Interacting constructively with a range of internal and external clients
- Managing bookings for meeting and venues
- Arranging, attending and taking minutes of meetings
- Maintaining stock control and office inventory
- Responsible for the recording of workflow in and out of office
- Preparing legal documentation for signature
- Responsible for sourcing all information required for meetings
- Assisting team members with administrative duties
- Capturing and processing payments on Oracle Financials
- General administrative functions, faxing, typing of correspondence etc.
Personal Assistant - Old Mutual
(2007-08 - 2007-11)
Contract Position
- Answering, screening of telephone calls and appointment requests
- Effective data management including documentation and correspondence and diary management
- Responsible for business itineraries, travel arrangements, workshops, conferences and social functions
- Interacting constructively with a range of internal and external clients
- Managing bookings for meeting and venues
- Arranging, attending and taking minutes of meetings
- Maintaining stock control and office inventory
- Responsible for the recording of workflow in and out of office
- Preparing legal documentation for signature
- Responsible for sourcing all information required for meetings
Administrator - W&R Seta
(2007-04 - 2007-07)
Contract Position
- Checking of all learners documents and contracts
- Collating Spreadsheets with learner's information
- Loading all learner details on inhouse system
- Assisting project manager with project plans and administration on MS Project
Administrator - Santam
(2006-04 - 2007-03)
- Assessing and sorting documentation received from assessors
- Receiving assessor's report via internet
- Loading all payment's to be authorized by assessors on JDE
- Estimating of payments
- Requesting outstanding invoices from repairers and retail stores
- Liaising with clients, assessors, brokers and panel beaters via telephone, fax, letter and email.
Administrator - Old Mutual - Trust, Administration & Confirmation
(2002-08 - 2006-07)
- Screening Confirmation forms and any other correspondence received from client via inhouse system AWD
- Checking all client personal details in order to update on system
- Investigations – Requesting policy files and investigating whether the client is one and the same person
- Liaising with client via telephone, letters, fax
- Also Liaising with Executors and Attorneys dealing with Estates.
- Contacting banks to verify banking details and updating on system
- Sending processed cases to quality checkers via AWD
- Dealing with queries and routing client queries to Financial Services Department, Dimension Data and Computershare.
- Quality checking administrators' cases via AWD
- Checking that all details are captured correctly and approval process
- Failing cases for errors
- Forwarding documentation to Computershare details to be updated on share register.
- Assisting with the training of new staff members, navigation of systems and processes.
- Locating customer details by making use of inter-departmental databases for client data
- Contacting client and informing them of share allocation and explaining process and requesting required documents.
Administrator - Various
(2000-01 - 2002-08)
I've had short-term contract positions at various companies. Contracting via Labour Brokers; Quest, Kelly and Mary Van Appeldoorn and Associates. Companies: Old Mutual, PPC, CAN, Pick 'n Pay, BP Head Office, Shell
Receptionist/Secretary - AMD Engineering
(2000-01 - 2002-08)
- Managing switchboard and reception
- Invoicing of completed jobs
- Monthly debtors and creditors via Pastel V5
- Ordering of stationery and consumables
- Payments and wages and salaries
- Managing petty cash
- Secretarial duties to both managing partners
Receptionist/Secretary - AMD Engineering
(1996-01 - 1999-12)
- Managing switchboard and reception
- Managing client queries
- Booking in all jobs on system
- Creation of new client
- Processing of invoices
- Generating tax invoices
- Ordering of all material, gold, diamonds
- Stock control
- Assisting manager with secretarial duties
