Zita Borchards

Experienced and detail-oriented Credit Controller, Billing Specialist, and Medical Practice Administrator with more than 10 years of experience across healthcare, finance, and administration environments. Proven ability to manage debtor accounts, ensure accurate billing processes, resolve account queries efficiently, and maintain strong client and stakeholder relationships. Skilled in medical billing, credit control, financial administration, and practice management, with extensive experience using medical and financial software systems.

Recognized for accuracy, professionalism, and a strong commitment to service excellence.

Credit Controller - ICG Medical Recruitment

(2024-04 - 2025-07)

• Managed accounts for 32 medical facilities.
• Reconciled accounts and allocated payments accurately.
• Monitored and followed up on outstanding payments.
• Verified invoices and timesheets to ensure accurate billing.
• Collaborated with payroll, sales, and query departments to resolve discrepancies.
• Generated and distributed weekly statements and financial reports.
• Assisted sales and candidate booking teams with billing-related queries and corrections.

Billing & Bureau Manager (Remote) - Scinmed - Cape Town

(2022-12 - 2023-06)

• Managed patient billing for consultations and theatre procedures.
• Performed debtor management and credit control functions.
• Liaised with patients and medical aid providers regarding accounts and claims.
• Produced weekly and monthly financial reports.
• Managed reconciliations and electronic filing systems.
• Payment allocations from patients and medical aids from the bank statement

Practice Manager - Dr Jansen van Rensburg

(2020-12 - 2021-08)

• Managed the daily operations of the medical practice.
• Oversaw billing, claims submissions, and payment processing.
• Coordinated appointments, stock control, and office administration.
• Maintained financial records and performed account reconciliations.
• Acted as the primary liaison between patients and medical aid providers.

Front Office Manager - Cape Town Pain Clinic

(2020-03 - 2020-11)

• Managed front-office operations and patient bookings.
• Processed billing, medical aid claims, and authorisations.
• Maintained patient records and financial tracking systems.
• Coordinated theatre bookings and medico-legal appointments.
• Assisting the nursing sister with the infusion patients.
• Processed card payments

Medical Receptionist (Temporary) - Infuse Sedations

(2019-06 - 2020-03)

• Managed multiple specialist diaries and appointment schedules.
• Assisted patients with bookings and enquiries.
• Facilitated communication between departments and healthcare professionals.
• Assisted dental surgeries with sedation appointments for patients

Ward Clerk - Life Vincent Pallotti Hospital – Mental Health Unit

(2018-11 - 2019-04)

• Managed ward administration and patient records.
• Supported medical staff with administrative and logistical requirements.
• Assisted with reporting, scheduling, and stock control.
• Assisted the ward manager with administration duties
• Assisted the doctors when they came to see their patients in the ward
• Assisted the careworkers looking after a patient when they had to go to the toilet

Rehabilitation Receptionist - Life Vincent Pallotti Hospital

(2017-01 - 2018-11)

• Provided reception and administrative support.
• Assisted doctors, therapists, and patients.
• Managed bookings, reports, and communications
• Did case management work when the case manager was on leave, I admitted patients into the rehabilitation.
• Took patients family members for a tour through the rehabilitation when patients were admitted and on the waiting list.

Medical Receptionist - Medistaff

(2016 - 2017)

Receiving Clerk - Shoprite Checkers

(2015 - 2016)

Invoice & EDI Clerk - Shoprite Checkers

(2014 - 2015)

Warehouse Administrator - Windscreen Direct

(2013 - 2014)

Customer Service & Billing Roles - Practice Relief

(2009 - 2013)

Reception Administrator - Dr Coombes & Associates

(2007 - 2009)

Bookkeeping

Certificate - Practice Management (2021 - 2021)

MedEdi (2020 - 2020)

Vericlaim (2020 - 2020)

CPR (2018 - 2018)

Care - Careways (2017 - 2017)

Certificate - Leadership (2016 - 2016)

ICD-10 (2010 - 2010)

Certificate - Computer Skills (2010 - 2010)

Certificate - Medical Reception (2009 - 2009)

Matric (2007 - 2007)