Rebecca Coyle
Results-driven client services professional with extensive experience in relationship management, operations, and delivering high standards of customer support.
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نبذة
I am a client focused professional with 18 years in banking, where I built my career managing teams, developing strong client relationships, and supporting people through important financial decisions.
Over that time, I worked in fast paced environments where attention to detail, organisation, and trust were essential. I have always enjoyed the people side of my role most, building relationships, solving problems, and helping things run smoothly behind the scenes.
More recently, I relocated to Abu Dhabi with my family, which has given me first hand experience of the realities of moving internationally, from finding the right home to navigating schooling and settling into a new environment. It can feel overwhelming at times, and it is something I now understand from both a professional and personal perspective.
At this stage, I am looking for flexible, part time opportunities where I can bring my experience into a more people focused, supportive role. I am particularly interested in roles within client services, relocation support, or customer experience, where I can help others feel more confident and settled during periods of change.
Based in Abu Dhabi and open to flexible or part time opportunities.
الخبرة
Bank Manager
NatWest, Cheshire
Jan 2019 to May 2025
Managed a busy client focused environment, supporting individuals and businesses with important financial decisions and ensuring a high standard of customer service.
Built and maintained strong relationships with a wide range of clients, providing clear and supportive guidance
Supported customers through important and sometimes complex decisions, ensuring a calm and positive experience
Handled sensitive situations with professionalism, discretion, and empathy
Managed and supported a team to deliver a consistently high standard of service
Maintained a highly organised approach to documentation, administration, and processes
Worked closely with colleagues and stakeholders to meet client needs and expectations
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Business Bank Manager
Royal Bank of Scotland, Manchester
Apr 2015 to Dec 2018
Built strong relationships with business clients, supporting them with account setup and ongoing service
Provided guidance and support through key financial decisions
Managed multiple client needs while maintaining a high level of organisation and service
Worked collaboratively with colleagues to deliver a positive client experience
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Branch Manager
Royal Bank of Scotland, Manchester
Jul 2012 to Jul 2015
Led a team focused on delivering excellent customer service and building strong client relationships
Supported customers with a range of needs, ensuring a positive and professional experience
Managed day to day operations to ensure efficiency and organisation
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Team Leader
Royal Bank of Scotland, Manchester
Jan 2010 to Jul 2012
Supported and guided a team to deliver a high standard of customer service
Provided coaching and day to day support to ensure consistency and quality
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Customer Service Officer
Royal Bank of Scotland, Manchester
May 2007 to Jan 2010
Delivered front line customer service, supporting customers with queries and requests
- Built relationships through clear communication and a helpful, approachable manner
التعليم
Professional Banking Certificate and Diploma in Banking – The Chartered Banker Institute (2018 – 2023)
GCSE in General Education – Flixton Girls Highschool (1999 – 2004)
