Customer Success
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Account Manager - Customer Success (Remote)
● I worked on projects such as the Creation of a Customer Journey Map and a map of audiences.As well as the design and plan different promotion campaigns and email marketing campaigns.
● Achieved a renewal rate of 20% more compared to the previous year and a retention rate of a 15% higher compared to 2021
● I owned a client's portfolio where I would Anticipate potential client needs and address them immediately with phone calls and email follow-ups by providing solutions or consulting depending on their needs and goals.
● Worked as a consultant for our clients, helping them find new strategies to contact property owners and close more Real Estate Deals.
● I started a book club and weekly training sessions to encourage interaction and impulse professional and personal growth
Institutional and Public Relations - August 2023
● Inclusive Leadership: The power of Workplace Diversity - Coursera May 2021
● Fundamentals of Digital Marketing - Google April 2021
● Social Media Marketing Mastery - Udemy February 2021
● Fundamentals of Intercultural Learning and Global Competence - AFS August 2021
● Google Analytics for Beginners - Google Analytics for Business March 2021
● Become a Program Manager - Linkedin Oct 2022
