Vassilis Mareolas

Experienced customer service professional with a background in inbound contact centre and transport support environments. Skilled in handling customer enquiries, coordinating information accurately, maintaining records, and using computer systems to support efficient service delivery. Experienced in structured processes, customer communication, and providing reliable assistance in fast-paced service environments.

Customer Solutions Specialist - Probe Group CX / NSW Electoral Commission

(2023-03 - 2024-09)

• Managed high-volume inbound customer enquiries in a structured contact centre environment
• Provided accurate information while following established procedures and guidelines
• Assisted customers with time-sensitive enquiries in a professional and courteous manner
• Recorded and updated customer information accurately using CRM systems

Customer Solutions Specialist - TransLink QLD / Stellar Asia Pacific (Probe Group CX)

(2019)

• Provided inbound customer support in a busy transport contact centre
• Assisted customers with travel enquiries, service information, and problem resolution
• Navigated multiple computer systems while maintaining accurate customer records
• Delivered clear and reliable customer service in a fast-paced environment

Telemarketing & Administrative Support – Property Investment Sector

(2008 - 2022)

• Conducted inbound and outbound customer communication, including appointment setting and follow-up
• Maintained CRM records, scheduling, and accurate customer information
• Coordinated appointments and supported day-to-day administrative processes

Certificate III Business (2022)

Bachelor of Arts (Honours) (1997)