Abin Itty Thomas

Dedicated IT & ERP Support Engineer with hands-on experience troubleshooting hardware, networks, and enterprise software. Seeking to leverage strong problem-solving skills to provide reliable technical assistance, rapid ticket resolution, and high-quality end-user support.

IT Support Engineer at Oriental Trading Company W.L.L Qatar (2023-05 – 2025-05)

• Resolved [20–30+] daily technical support tickets for hardware, software, and network issues while meeting all SLA targets.
• Provided remote and on-site support for [200+] users across Windows, macOS, and mobile devices.
• Managed user accounts, passwords, and access permissions using Active Directory, Azure AD, and Microsoft 365.
• Troubleshot network connectivity problems, including VPN, Wi-Fi, DNS, and printer setup.
• Created and updated step-by-step troubleshooting guides and knowledge base articles to speed up issue resolution.

ERP Support at Oriental Trading Company W.L.L Qatar (2021-09 – 2023-04)

• Resolved daily D365 technical issues for Finance and Supply Chain modules to keep business operations running smoothly.
• Monitored system health through Lifecycle Services (LCS) to prevent downtime and manage software updates.
• Troubleshot data integration errors to ensure accurate information flow between D365 and external systems.
• Managed user access and security roles, ensuring all employees had the correct permissions for their jobs.

Customer Service Associate at Walmart INC (2025-10 – Present)

• Operated cash registers and processed cash, card, and digital payments quickly and accurately.
• Greeted shoppers warmly and answered questions about product locations and store policies.
• Handled customer returns, exchanges, and refunds at the service desk
• Resolved customer complaints politely and called supervisors when extra support was needed.
• Assisted shoppers at self-checkout lanes and resolved scanner or payment errors.
• Returned misplaced items (go-backs) to the correct shelves across the store.

Data Entry at Ourpoint.In (2020-10 – 2021-11)

• Entered high volumes of data with 100% accuracy into company databases.
• Verified source documents to ensure all information was correct before entry.
• Maintained organized digital files for easy retrieval and reporting.

Bachelor of Technology in Computer Science – College of Engineering Chengannur (2020)