IT Support Engineer at Oriental Trading Company W.L.L Qatar (2023-05 – 2025-05)
- Resolved [20–30+] daily technical support tickets for hardware, software, and network issues while meeting all SLA targets.
- Provided remote and on-site support for [200+] users across Windows, macOS, and mobile devices.
- Managed user accounts, passwords, and access permissions using Active Directory, Azure AD, and Microsoft 365.
- Troubleshot network connectivity problems, including VPN, Wi-Fi, DNS, and printer setup.
- Created and updated step-by-step troubleshooting guides and knowledge base articles to speed up issue resolution.
ERP Support at Oriental Trading Company W.L.L Qatar (2021-09 – 2023-04)
- Resolved daily D365 technical issues for Finance and Supply Chain modules to keep business operations running smoothly.
- Monitored system health through Lifecycle Services (LCS) to prevent downtime and manage software updates.
- Troubleshot data integration errors to ensure accurate information flow between D365 and external systems.
- Managed user access and security roles, ensuring all employees had the correct permissions for their jobs.
Customer Service Associate at Walmart INC (2025-10 – Present)
- Operated cash registers and processed cash, card, and digital payments quickly and accurately.
- Greeted shoppers warmly and answered questions about product locations and store policies.
- Handled customer returns, exchanges, and refunds at the service desk
- Resolved customer complaints politely and called supervisors when extra support was needed.
- Assisted shoppers at self-checkout lanes and resolved scanner or payment errors.
- Returned misplaced items (go-backs) to the correct shelves across the store.
Data Entry at Ourpoint.In (2020-10 – 2021-11)
- Entered high volumes of data with 100% accuracy into company databases.
- Verified source documents to ensure all information was correct before entry.
- Maintained organized digital files for easy retrieval and reporting.
