Adedamola Julius

Proactive and detail-oriented Administrative Assistant with 10+ years of experience supporting senior leadership in healthcare, public sector, and service-driven environments. Proven ability to prepare executive and board-level reports, briefing notes, and presentations that support strategic decision-making. Skilled in managing the flow of confidential information, anticipating needs, and prioritizing competing demands in fast-paced environments.

Strong background in executive coordination, business planning support, and cross-functional collaboration. Advanced proficiency in Microsoft 365 (Excel, Teams, SharePoint), with working knowledge of data reporting tools and a strong ability to quickly adapt to systems such as SAP, PowerBI, and HRMS. Recognized for sound judgment, professionalism, and the ability to handle sensitive matters with discretion while driving administrative efficiency and process improvements.

Customer Experience Associate at IntouchCX (2026-05 – Present)

• Handle customer inquiries and concerns through inbound calls, email and chat.
• Investigate and resolve customer issues from start to finish.
• Build rapport with customers and provide professional, empathetic service.
• Troubleshoot problems and provide appropriate solutions.
• Document customer interactions accurately in company systems.
• Manage customer expectations regarding response and resolution times.
• Meet quality, productivity, and customer satisfaction targets.
• Maintain knowledge of products, services, and company policies

Human Resource Manager at Fountain Healthcare Ltd (2020-01 – 2026-04)

• Prepared executive reports, briefing notes, and presentations used by senior leadership to support strategic and operational decision-making.
• Supported leadership with board-level materials, including summaries, recommendations, and performance insights.
• Managed complex calendars, meetings, and priorities for senior leaders, ensuring alignment with deadlines and urgent business needs.
• Acted as a central point for information flow management, screening, prioritizing, and directing matters appropriately across departments.
• Coordinated executive meetings, including agenda development, minute-taking, and tracking of action items to completion
• Collaborated with cross-functional teams and leadership to support business planning activities, including performance tracking and reporting
• Led administrative process improvements, enhancing workflow efficiency and reducing manual errors by 20%
• Handled confidential HR and operational matters with discretion, achieving a 90% internal resolution rate
• Maintained structured documentation and records systems to ensure compliance, audit readiness, and accessibility
• Demonstrated strong initiative by identifying gaps and supporting process improvement initiatives across departments

Client Services Manager at Fountain Healthcare Ltd (2016-11 – 2019-12)

• Prepared operational reports, service metrics, and performance summaries for leadership review and planning
• Coordinated communication across departments, improving alignment and reducing service delays and escalations
• Managed high-volume documentation and client records with strict confidentiality and accuracy
• Supported leadership with data insights and reporting that contributed to improved service strategies and decision-making
• Identified process gaps and implemented improvements that increased client retention by approximately 20%
• Strengthened stakeholder engagement through effective communication and relationship management

Administrative Officer at SoftQuest Systems Ltd (2014-06 – 2016-10)

• Maintained and optimized administrative databases, improving reporting accuracy and accessibility for decision-making
• Coordinated meetings, appointments, and recruitment logistics, ensuring seamless scheduling and communication
• Managed office operations, vendor coordination, and documentation processes to support business continuity
• Improved filing and documentation systems, enhancing efficiency and reducing inconsistencies
• Supported leadership with administrative coordination, reporting, and document preparation

Customer Service Representative at Isalu Specialist Hospital (2013-12 – 2014-05)

• Coordinated scheduling and front-desk operations, improving service delivery efficiency and reducing wait times
• Maintained confidential records in compliance with privacy and data protection standards
• Facilitated communication between patients, providers, and insurers, ensuring timely information flow

Administrative Intern at Agege Local Government Council (2012-11 – 2013-10)

• Supported records management and documentation processes within a public sector environment
• Assisted with administrative reviews and file audits to improve organization and accessibility
• Gained foundational experience in compliance, documentation, and administrative coordination

Bachelor of Arts in Performing Arts – Olabisi Onabanjo University Nigeria