Akintomide Oladimeji
IT Support Analyst/Technician
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About
Solution-driven IT Support Analyst/Technician with solid knowledge in IT Service Management Experience. My career journey has exposed me to installation, maintenance, troubleshooting, administrative support, and network user management in a multi-site environment enabling me to integrate technical acumen with problem-solving expertise to expand IT operations. I have excellent working knowledge of Active directory, Microsoft Office 365, Microsoft Teams, Ticket management systems like ServiceNow, Zendesk etc.
I am comfortable working with Google apps, Windows Server 2016, Ubuntu and macOS. I strongly believe in teamwork and have had the opportunity to work in various IT environments while adhering to the ITSM principles and leveragingon my technical support skills with extensive teaching experience, training teams in effective problem resolution and service methods to improve customer satisfaction.
Experience
Solution-driven IT Support Analyst/Technician with solid knowledge in IT Service Management Experience. My career journey has exposed me to installation, maintenance, troubleshooting, administrative support, and network user management in a multi-site environment enabling me to integrate technical acumen with problem-solving expertise to expand IT operations. I have excellent working knowledge of Active directory, Microsoft Office 365, Microsoft Teams, Ticket management systems like ServiceNow, Zendesk etc.
I am comfortable working with Google apps, Windows Server 2016, Ubuntu and macOS. I strongly believe in teamwork and have had the opportunity to work in various IT environments while adhering to the ITSM principles and leveragingon my technical support skills with extensive teaching experience, training teams in effective problem resolution and service methods to improve customer satisfaction.
Education
Bachelors in Computer Science with Electronics
Lead City University | 2016 - 2018
WES Canadian Equivalency: Bachelor’s Degree (4 years)
Bachelors in Computer Science with Electronics
Federal University of Technology Akure (FUTA) | 2008 – 2014
WES Canadian Equivalency: Bachelor’s Degree (4 years)
