Alecia Allen

Certified Medical Office Assistant with hands-on training in healthcare administration, EMR systems, and patient care coordination. Combines medical office expertise with 10+ years of customer service excellence and proven leadership abilities. Skilled in medical billing/coding, appointment scheduling, and maintaining strict patient confidentiality. Recognized for exceptional organizational skills, compassionate patient interactions, and ability to thrive in fast-paced healthcare environments.

Medical Office Assistant Practicum - Robertson College - Winnipeg, MB

(2023-01 - 2024-12)

• Managed electronic health records (EHR) and appointment scheduling using medical office software
• Performed medical billing and coding according to healthcare documentation standards
• Conducted patient intake procedures while maintaining strict confidentiality and HIPAA compliance
• Organized and maintained patient files ensuring accuracy and accessibility
• Sanitized and organized patient areas to create safe, welcoming healthcare environments
• Collaborated with healthcare professionals to support seamless patient care delivery
• Demonstrated strong attention to detail in administrative documentation and record-keeping

Team Lead / Supervisor - Topa Contracting - Colonsay, SK

(2019-01)

• Supervise team operations and delegate responsibilities in absence of management
• Train and onboard new employees on protocols, safety standards, and quality expectations
• Lead weekly safety meetings and maintain OSHA compliance standards
• Conduct quality audits to ensure adherence to client standards and regulations
• Utilize Excel for data management: track inventory, analyze supply needs, and generate reports
• Consistently maintain high standards of organization and cleanliness

Customer Service Representative / Team Trainer - Tim Hortons - Saskatoon, SK

(2014-01 - 2019-12)

• Delivered exceptional customer service to 200+ customers daily in high-volume environment
• Trained new staff members on service standards, food safety protocols, and operational procedures
• Managed cash handling and reconciliation with 100% accuracy in daily reporting
• Maintained food safety compliance by monitoring preparation processes and sanitation standards
• Resolved customer concerns professionally and efficiently to ensure satisfaction
• Assisted management with daily operations, performance issues, and staff scheduling
• Performed administrative tasks including ordering supplies, inventory management, and data entry
• Operated in fast-paced environment while maintaining attention to detail and quality standards

Medical Office Assistant Diploma - Robertson College (2023-01 - 2024-12) Winnipeg, MB

Data Operations Certificate - Garmex Heart Academy Jamaica

High School Diploma - Waterford High School Jamaica

Caribbean Secondary Examination Certificate (C.S.E.C) Jamaica