Alexandra Torres

Bilingual customer focused professional with experience in social media, hospitality, sales and client-facing roles. Known for creating positive guest experiences, building rapport quickly and performing efficiently in fast-paced situations. Strong attention to detail and quick learner. Seeking a part-time role with flexible availability including evenings and weekends. Looking forward to connecting!

Social Media Manager at ILoveThatParty (2023-08 – Present)

• Analyzed social media metrics to refine content and improve audience targeting.
• Managed content calendars, ensuring timely delivery of engaging posts and promotions.
• Monitored industry trends and competitor activities to inform strategic adjustments.
• Engaged with followers, responding promptly to inquiries and fostering community interaction.
• Developed and executed social media strategies to enhance brand visibility and engagement.

Appointment Setter at First Data (2025-06 – 2025-10)

• Conducted outbound calls to schedule appointments with potential clients.
• Managed appointment calendar, ensuring timely follow-ups and confirmations.
• Utilized CRM software to track leads and document customer interactions.
• Developed scripts for consistent communication during client outreach.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Call Center Representative at HealthCare Solutions (2024-11 – 2025-06)

• Managed high-volume call traffic while maintaining quality customer service standards.
• Documented interactions accurately in CRM system for effective follow-up and resolution.
• Provided detailed product information, ensuring customer understanding of services offered.
• Utilized CRM software to document interactions and track follow-up actions.

Server at The Loose Moose (2022-02 – 2024-07)

• Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
• Collaborated with kitchen staff to coordinate timely food delivery and presentation.
• Trained new servers on menu items, service standards, and operational procedures.
• Managed cash register operations, processing transactions accurately and efficiently.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bottle Server/ Bartender at HUSH HUSH Bar (2022-08 – 2023-09)

• Managed beverage orders efficiently, ensuring timely service during peak hours.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Increased overall sales by upselling premium bottles, mixers, and additional services.
• Managed bar inventory, ensuring optimal stock levels and minimizing waste.

Team Lead at Fire and Flower (2021-05 – 2022-04)

• Led team in achieving operational goals, enhancing productivity and service quality.
• Streamlined inventory management processes, resulting in improved stock accuracy and reduced discrepancies.
• Mentored junior staff, fostering skill development and promoting a collaborative work environment.
• Developed training materials to enhance team knowledge of product offerings and compliance regulations.

Front End Department Supervisor at Sobeys (2018-08 – 2021-07)

• Supervised daily operations of front-end team, ensuring efficient customer service and workflow.
• Trained and mentored staff in checkout procedures and customer engagement techniques.
• Implemented process improvements to enhance transaction speeds and reduce wait times.
• Monitored inventory levels at front registers, coordinating restocking efforts with management.

Lvl 1 Nutrition Coach in Nutrition – Precision Nutrition P1 (2026-12)

High School Diploma – Father John Redmond CSS (2020-06)