Amit Singh Bisht

GSOC and security operations professional with 3+ years of experience supporting a global ecommerce client in a 24/7 security operations environment. Experienced in OSINT, threat monitoring, incident triage, investigations, escalation, access control, security reporting, and stakeholder coordination. Strong ability to assess information from multiple sources, identify risks, and communicate actionable intelligence while following established SOPs.

GSOC Senior Operational Analyst - CRISIS24 - Shopify Global Security Operations Centre - ON

(2023-10)

• Monitor global security events, incidents, alerts, and open-source information to identify potential threats affecting employees, facilities, operations, and business activities.
• Conduct OSINT research and threat monitoring using relevant intelligence platforms and publicly available sources to support situational awareness and incident assessment.
• Perform initial incident triage, verification, prioritization, impact assessment, investigation, and escalation in accordance with established GSOC procedures.
• Monitor and assess security incidents involving physical security, workplace safety, access control, events, crowd activity, and operational disruptions.
• Support internal investigations by reviewing incident information, identifying relevant details and timelines, and consolidating findings for further action.
• Monitor access-control activity and security-related events, escalating unusual or potentially concerning activity through established procedures.
• Support monitoring of large events and crowd activity, identifying emerging issues and coordinating appropriate escalation when required.
• Track developing incidents and provide timely updates to relevant stakeholders to support operational and security decision-making.
• Prepare clear incident reports, intelligence updates, analytical summaries, and post-incident documentation for technical and non-technical stakeholders.
• Analyze incident data and recurring trends to identify patterns, operational gaps, and opportunities for improved security response.
• Coordinate with internal teams, security personnel, management, and other stakeholders during incidents to ensure information is communicated accurately and promptly.
• Manage multiple concurrent incidents and requests in a fast-paced 24/7 GSOC while maintaining accuracy, confidentiality, and attention to detail.
• Use AlertMedia, Liferaft Navigator, Topo AI, and analytical tools to support security monitoring, research, and reporting.
• Conduct quality reviews and audits of operational activities and incident documentation to support consistency with GSOC procedures and service standards.

Quality Specialist - Amazon India - India

(2019-06 - 2021-08)

• Conducted case reviews, quality audits, and investigations to identify errors, trends, and process gaps.
• Analyzed large volumes of operational information and prepared concise findings and recommendations.
• Collaborated with cross-functional teams to resolve issues and improve process consistency.
• Managed multiple time-sensitive tasks while maintaining accuracy, documentation standards, and confidentiality.

Post-Graduate Certificate - Data Analytics - Durham College

Post-Graduate Certificate - Supply Chain Management - Seneca College

Bachelor of Engineering - Electrical Engineering - Dr. A.P.J. Abdul Kalam Technical University