Rishavjot Kaur

Security and operations professional with experience in airport security, high-volume customer service, team leadership, cash control, inventory, and workplace safety. Proven ability to follow security procedures, respond professionally to incidents, de-escalate concerns, and maintain accurate documentation in fast-paced environments. Dependable, observant, and comfortable working with the public, employees, and site stakeholders.

Airport Security Guard at Paladin Security - Airport Site (2026-04 – 2026-08)

• Maintained a visible security presence and monitored assigned airport areas to support a safe, secure environment for passengers, staff, and visitors.
• Performed access-control and patrol duties in accordance with site procedures, post orders, and security requirements.
• Responded promptly to incidents, alarms, safety concerns, and requests for assistance; escalated matters to supervisors or appropriate personnel when required.
• Used professional communication and de-escalation techniques when interacting with the public and addressing challenging situations.
• Completed clear, accurate shift notes and incident documentation while maintaining confidentiality and attention to detail.

Shift Manager at Dairy Queen Grill & Chill (2023-12 – Present)

• Lead daily shift operations, assign duties, coach team members, and maintain service, cleanliness, food-safety, and workplace standards.
• Handle escalated customer concerns and resolve issues professionally while protecting the customer experience and company standards.
• Manage opening and closing procedures, cash reconciliation, voids, deposits, and end-of-shift accuracy.
• Train new employees on POS procedures, customer service, safety practices, store policies, and efficient workflow.
• Monitor inventory levels, support ordering and stock counts, and help reduce waste through accurate product control.

Warehouse Assistant at lululemon (2023-06 – 2023-11)

• Picked, packed, labelled, and prepared customer orders accurately in a fast-paced warehouse environment.
• Loaded and unloaded shipments while following safe material-handling and workplace procedures.
• Maintained organized work areas, completed basic data-entry and filing tasks, and supported inventory accuracy.
• Worked collaboratively to meet productivity targets while maintaining quality and safety standards.

Diploma in Public Relations – Canadore College of Applied Arts and Technology (2024-12)