Andrea Alton

Provide reception to all stakeholders in person or on the phone; provide knowledgeable direction to services or other staff members in house, and external community services Provides program and administrative supports to the CAPS team, including phone intakes for clients, following up on SUSAT referrals, sign-up for CAPS groups, entering clients into Salesforce Provides program and administrative supports to the Harm Reduction Program and Annis Residence, including distribution and tracking of harm reduction supplies to walk-in guests, tracking residents on the Wellness Check form, reloading laundry cards, distributing keys/fobs to new residents

Administrative Assistant/Intake Worker - Pacific Community Resource Society - Chilliwack BC

(2024-10 - 2026-06)

• Provide reception to all stakeholders in person or on the phone; provide knowledgeable direction to services or other staff members in house, and external community services
• Provides program and administrative supports to the CAPS team, including phone intakes for clients, following up on SUSAT referrals, sign-up for CAPS groups, entering clients into Salesforce
• Provides program and administrative supports to the Harm Reduction Program and Annis Residence, including distribution and tracking of harm reduction supplies to walk-in guests, tracking residents on the Wellness Check form, reloading laundry cards, distributing keys/fobs to new residents
• Perform administrative duties as requested by leadership, including OSH Agenda and Minutes, compiling CAPS referrals for quarterly reporting, distribution and organization of keys/fobs for staff
• Manage CHHC boardroom bookings
• Maintain the general appearance of the reception area ensuring safety and overall welcoming environment
• Operate and ensure general care and maintenance of all office equipment; liaise with equipment companies for regular maintenance and urgent requests
• Participates as the Occupational Health and Safety representative for the Chilliwack Health and Housing Centre; works collaboratively with manager to implement OSH requirements

Receptionist/Office Assistant - ACFC West - Burnaby, BC

(2017-08 - 2024-10)

• Answer multi-line switchboard
• Receive and processed new member applications
• Process POS transactions
• Process service reports and contracts
• Liaise with producer, directors, government agencies, private sector businesses and the public

Administrative/Payroll Assistant - Thompson Community Services - Surrey, BC

(2012-10 - 2017-06)

• Completed computerized company payroll (300+ employees)
• Reviewed rosters and sign in sheets
• Composed various types of external and internal correspondence
• Composed and displayed internal and external job postings
• Completed Criminal Record Checks
• Liaised with health authorities, government agencies, private sector businesses and the public
• Composed and produce various Excel reports and spreadsheets
• Maintained extensive filing system

Administrative Assistant - Burnaby Hospital - Burnaby, BC

(2007-03 - 2012-08)

• Composed various types of external and internal correspondence
• Managed the Director and staff calendars electronically
• Arranged travel, filing, set up and maintained effective record systems
• Opened and sorted mail, received visitors
• Liaised with staff from Fraser Health, health care facilities and the public
• Responsible for the payroll and timekeeping of the department

Administrative Assistant-Auxiliary - Ministry of Economic Development - Vancouver, BC

(2006-04 - 2007-02)

• Compiled statistical information and prepared reports
• Coordinated meetings, organized catering, took minutes
• Managed the Director's calendar electronically
• Prepared and maintained financial reports
• Arranged travel, filing, set up and maintained effective record systems for the Director and Managers
• Provided record management services
• Liaised with staff from branch office, government agencies, private sector businesses and the public

Diploma - Payroll Administration - Sprott-Shaw College

Diploma - Medical Office Assistant - Sprott Shaw College

Diploma - Public Safety Communications - 911 - Kwantlen Polytechnic University