Annie Kehoe

I have worked at Canada Life since Sept 2023, I did one month of training before starting to answer calls. I handle customer inquiries and complaints, where almost every call starts with de-escalation. I try to be as helpful as possible, and sympathetic, while also explaining guidelines. This role is 90% French although I was trained to handle bilingual medical, drug and dental clients. I use programs like Salesforce and Excel daily.

Customer Service Representative at Canada Life (2023-09 – Present)

I have worked at Canada Life since Sept 2023, I did one month of training before starting to answer calls. I handle customer inquiries and complaints, where almost every call starts with de-escalation. I try to be as helpful as possible, and sympathetic, while also explaining guidelines. This role is 90% French although I was trained to handle bilingual medical, drug and dental clients. I use programs like Salesforce and Excel daily.

Team Member at Walmart (2025-08 – 2025-12)

I work part time fulfilling online grocery orders. I grab products off the shelves, help customers locate their needs, extensively label, bag and stage all orders as well as distribute to customers when they arrive. It's a welcome change to working from home, and I really like the retail environment and working in the community.

Personal Support Worker (PSW) at In Community (2023-07 – 2023-11)

I have helped a few clients in the community as I look for full-time work. I have spent overnights aiding a patient with Dementia, I have helped a client with a broken back during rehabilitation, I have cooked for a family where both parents had long Covid symptoms and done meal prep/cleaning/respite care for someone who needed help temporarily.

Personal Support Worker (PSW) at Chartwell Retirement Residences (2023-01 – 2023-06)

I worked as a PSW student at Chartwell Trilogy (although ownership of the home will be changing while I finish up my placement). I take care of multiple patients by myself as well as part of a team. My duties include feeding, changing, bathing, and charting, as well as assisting in the lobby by administering COVID-19 rapid tests to anyone who enters.

Connecting with patients and taking the time to get to know them is paramount to me, and I am empathetic toward not just the residents but other staff and family.

Office Manager at Wildcats Building Services (2020-03 – 2022-11)

I take care of any and all admin issues that come up. I make quotes, send them to buildings, schedule their cleanings and maintain our calendar for all employees. I keep inventory of our equipment, answer all calls and emails, make and edit contracts and prepare payroll. The position will be transitioning into part-time hours.

Head Matcher at Student Homestay Services (2018-04 – 2020-03)

I manage a team of 7 employees, known as matchers, to help find the ideal placement for students looking for housing outside of residence. I am the main point of contact on the phone, fielding questions from students and host families. I have act as the interim office manager and assured the flow of our entire staff. I dealt with payroll, event planning but by far, customer service was my number one focus.

Office Manager at Genesis Rare Diamonds (2014-04 – 2018-03)

I managed travel, mail, phone calls and emails for 25 employees, responded to all client inquiries, accepted payments and handled our payable and receivable accounts.

Customer Service Manager/ Accounts Manager at Strategy Institute (2012-09 – 2014-03)

I answered all customer emails and phone calls, assisted in planning and executing corporate conferences (average 20 events with 2000 attendees each, per year). I also collected and tracked all transactions.

Customer Service Agent at Bank of Montreal (2009-05 – 2010-09)

I assisted clients with all their banking needs as well as maintaining their detailed records and notes.

Receptionist/Administrative Assistant at Bank Street Mazda (2005-09 – 2009-04)

I initially worked at a switchboard-style phone and performed all expected receptionist duties. After a year, I was given more and more administrative tasks before being fully trained on all our accounting systems.

College diploma in PSW studies – Trios College (2022-08 – 2023-06)

Secondary School in Online Paralegal – George Brown College (2018-09 – 2022-01)

Bachelor of Arts in Music – Carleton University (2005 – 2011)