Paul Favour

Detail oriented and customer focused Economics student at Carleton University with more than five years of experience in customer service, sales, and inventory management. Skilled at resolving customer concerns, building strong client relationships, and communicating solutions clearly in fast paced environments. Experienced in maintaining accurate records, analyzing customer feedback, and improving customer satisfaction through effective problem solving.

Brings strong analytical, organizational, and communication skills, along with a commitment to delivering excellent service and supporting business objectives.

Customer Service Representative at Rogers Communications (2026-03 – Present)

• Promote Rogers internet, wireless, television, and home security solutions by identifying customer needs and recommending appropriate services.
• Resolve customer concerns related to existing services by troubleshooting issues, answering account inquiries, and coordinating with internal support teams when needed.
• Assist customers with new account activations, service upgrades, and plan changes while ensuring a smooth customer experience.
• Maintain accurate records of customer interactions and consistently meet sales and customer satisfaction targets.

Door-to-Door Sales Representative at Athena Direct (2024-05 – 2026-03)

• Engaged with customers to understand their needs, recommend suitable solutions, and build strong client relationships.
• Collected and analyzed customer feedback and market trends to improve outreach strategies and support business objectives.
• Managed customer interactions, maintained accurate records, and conducted timely follow-ups to ensure a positive customer experience.
• Adapted sales strategies to achieve performance targets while strengthening communication, negotiation, and problem-solving skills.

Customer Service Representative at Vasland Canada Inc. (2023-09 – 2024-02)

• Provided customer support through phone, email, and live chat by resolving inquiries efficiently and professionally.
• Investigated and resolved customer complaints, escalating complex issues when necessary to ensure timely resolution.
• Maintained accurate documentation of customer interactions and collaborated with team members to improve service delivery.
• Managed multiple customer requests in a fast-paced environment while consistently meeting quality and response-time standards.

Storekeeper at PDF Hairs (2020-05 – 2023-08)

• Managed inventory receiving, storage, and distribution while maintaining accurate stock records using FIFO inventory practices.
• Performed inventory counts, reconciled discrepancies, and prepared inventory reports to support operational planning.
• Monitored stock levels, communicated inventory requirements to management, and coordinated replenishment activities.
• Maintained an organized stockroom and ensured efficient inventory handling to support daily business operations.

Bachelor of Economics in Economics – Carleton University