Areeba Rizvi

Client relations and technical support professional with 4+ years of experience across regulated and customer-facing environments. Diagnose complex account and technical problems, deliver accurate resolutions, and reduce repeat issues. Maintain composure and follow compliance requirements during high-stress interactions.

Loan Origination / Collections Servicing Agent - Exeter Finance - Barrie, ON

(2025-12 - 2026-10)

• Customer Communication: Provided high-volume phone-based customer service on sensitive auto-finance accounts, addressing payment concerns with professionalism and empathy to enhance customer satisfaction.
• Problem Resolution: Negotiated payment restructures, deferrals, and extensions, transforming challenging conversations into positive outcomes and reducing the risk of account delinquency.
• Compliance & Data Handling: Ensured 100% compliance with financial regulatory standards while safeguarding confidential customer data and payment information.

Assistant Manager - Eastern Flavours - Windsor, ON

(2023-01 - 2025-08)

• Escalation Management: Served as primary point of escalation for complex customer complaints, employing de-escalation and problem-solving skills to uphold high satisfaction ratings.
• Team Leadership: Directed daily front-of-house operations and coached team members on service standards, delivering consistent, high-quality customer experiences.
• Oversaw daily food service operations at Eastern Flavours, ensuring efficient workflow and customer satisfaction.
• Organized staff schedules, coordinated shift handoffs, and assigned tasks to team members for smooth operations.
• Tracked inventory levels and procured supplies for Eastern Flavours to meet service demands.

Technical Support Representative - ADT Security Services - Milton, ON

(2019-05 - 2021-09)

• Remote support: Delivered remote technical support to customers nationwide, diagnosing and resolving home security system issues via remote-access tools, enhancing customer satisfaction.
• Efficiency: Reduced average call resolution time by 50% through efficient troubleshooting, active listening, and clear step-by-step guidance.
• Documentation: Recorded detailed technical case notes to identify recurring issues and drive continuous process improvement.

High School Diploma - Holy Name of Mary (2019-06)