Arushi Suneja

Customer-focused professional with extensive experience in retail, hospitality, and restaurant environments. Skilled in delivering exceptional service, building strong client relationships, and thriving in fast-paced, high-pressure settings. Adaptable and dependable team player with a proven ability to handle diverse responsibilities while maintaining professionalism and attention to detail.

Onboard server - Rocky Mountaineer - Vancouver, BC

(2025-08 - 2025-10)

• Deliver exceptional guest service in a luxury tourism environment during multi-day train journeys.
• Prepare and serve cocktails, beverages, and plated meals with precision and attention to detail.
• Check boarding passes, assist guests with seating, and ensure a smooth boarding process.
• Work 13–14 hour shifts while maintaining professionalism, energy, and a positive guest experience.
• Anticipate guest needs, resolve concerns promptly, and provide personalized service.
• Collaborate with team members to coordinate seamless service across multiple train cars.

VIP experience coordinator - Cirque du Soleil - Vancouver, BC

(2024-10 - 2025-01)

• Delivered exceptional front-of-house service by welcoming VIP guests, scanning tickets, and ensuring a seamless entry experience.
• Curated an elevated hospitality atmosphere by preparing and serving premium beverages and gourmet hors d'oeuvres in an exclusive lounge setting.
• Anticipated guest needs and provided personalized service to enhance the overall luxury experience.
• Collaborated with operations and events teams to maintain high standards of presentation, cleanliness, and guest satisfaction throughout VIP areas.

Food and Beverage Server - Oak Bay Beach Hotel - Victoria, BC

(2021-09 - 2024-09)

• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
• Checked on guests throughout meal to attend to needs and provide great service.
• Adhered to health and safety standards while handling food and beverages.
• Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
• Addressed and handled customer complaints in polite and professional manner.

Early Childhood Educator Assistant - Sir James Douglas Out of School Club - Victoria, BC

(2021-12 - 2022-07)

• Supervise and monitor the safety of children.
• Organize activities or implement a curriculum that allows children to learn about the world and explore their interests.
• Using play and other instructional techniques to help children's development.

Early Childhood Educator Assistant - Kids in Paradise - Tsawwassen, BC

(2020-03 - 2021-09)

• Provided one-on-one support for a child with Down syndrome, using personalized strategies to promote emotional and social development.
• Supervise and monitor the safety of children.
• Organize activities or implement a curriculum that allows children to learn about the world and explore their interests.
• Using play and other instructional techniques to help children's development.
• Attend to children's physical needs for diapering, toileting, eating and sleeping.
• Plan and organize activities for school-age children in child-care programs before and after regular school hours.

Supervisor - Boston Pizza - Richmond, BC

(2019-06 - 2020-09)

• Handled a high volume of customers and took orders.
• Promotional advertising.
• Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Documented reservations and communicated changes to guests using Education dinetime software.
• Stayed in open communication with kitchen team to assess cooking
• Set up payments by POS

Event Specialist/ admin assistant - My Gym - Richmond, BC

(2018-12 - 2019-06)

• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
• Set up equipment and supplies for daily gym use and special events.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Behaviour Interventionist - Private family - Vancouver, BC

(2017-09 - 2019-01)

• Improved social and academic readiness through modeling, role-playing, and positive reinforcement strategies.
• Developed and implemented individualized intervention plans based on ABA principles and the child's specific needs.
• Collaborated with teachers and family members to establish and monitor goals for school readiness and social skill development.
• Conducted observations in both home and classroom settings to adjust behavior plans as necessary.
• Provided emotional support and guidance during the school transition process, fostering the child's confidence and sense of security.

Sales Associate - Vancouver Aquarium - Vancouver, BC

(2017-07 - 2019-01)

• Maintained organized, presentable merchandise to drive continuous sales.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.

Administrative Assistant/Supervisor - Perfumes 4U - Tsawwassen, BC

(2016-10 - 2017-10)

• Clearly communicated design revisions to all members of fashion design team.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Coached new employees on administrative procedures, company policies and performance standards.

Bachelor's - Psychology and business - University of victoria

Associate of Arts - Psychology - Kwantlen Polytechnic University