Ashifa Ahamed

Highly efficient and certified Medical Office Assistant with over a decade of verified expertise streamlining specialty clinic operations, coordinating complex multi-hospital surgical workflows, and managing Electronic Medical Records (EMR) in fast-paced healthcare environments. Expert in surgical bookings, MSP/WCB/ICBC billing, and triage pipeline management. Proven track record of eliminating administrative backlogs, optimizing physician schedules, and delivering compassionate, professional patient care while seamlessly adapting to new clinical settings and technologies.

Family Care & Estate Coordinator - Private Residence / Estate Logistics - Vancouver, BC

(2024-11)

• Stepped away from clinical workflows to act as primary coordinator for family health management, multi-party logistics, end-of-life care coordination, and execution of complex estate and property transitions.
• Managed cross-functional communications between legal, financial, and housing entities while overseeing administrative documentation.

Medical Office Assistant - SPH OPD & Hand & Plastics - Vancouver, BC

(2022-09 - 2024-10)

• Managed high-volume patient registration, check-ins, and complex multi-physician office schedules seamlessly within the Cerner system to optimize daily clinic flow.
• Oversaw strict triage referral pipelines for Trauma Clinics, ensuring urgent patients were identified and scheduled rapidly.
• Collaborated directly with major emergency departments to expedite critical hospital-to-clinic patient transfers.
• Developed and implemented a strategic referral tracking process that successfully eliminated a historic 2-year waiting list.

Medical Office Assistant (Primary Practice Manager) - Dr. Simon Horlick, Orthopedic Surgeon - Vancouver, BC

(2008-11 - 2022-06)

• Served as primary manager for surgical patient bookings, complex clinical inquiries, and comprehensive follow-up care for Sports Medicine and Total Knee Replacement cohorts.
• Maximized surgical resource and OR utilization across multiple provincial hospitals and private surgical centers.
• Mastered medical billing and claims processing for MSP, WCB, ICBC, and Private IME invoices accurately utilizing Plexia.
• Coordinated comprehensive timelines for pre-operative and post-operative care, providing clear, empathetic instructions to patients.
• Managed high-level Independent Medical Exams (IMEs) and organized complex medical-legal documentation with absolute confidentiality.

Clinical Medical Office Assistant (Evening Shift Lead) - Dr. Thomas Peters, Broadway & Burrard Clinic - Vancouver, BC

(2009-12 - 2017-09)

• Independently managed high-volume evening walk-in clinic operations, efficiently serving up to 52 patients per shift under high-pressure conditions.
• Utilized Pathnet and Medinet systems to retrieve, organize, and manage critical patient lab and test results.
• Assisted physicians during clinical examinations, providing dedicated support for female patients and specialized outpatient procedures.
• Prepared sterile suture trays, actively assisted physicians with wound closures, and performed baseline laboratory tests.

Medical Office Assistant (Diagnostic Imaging Clerk) - Dr. Linda J. Warren and Associates (X-ray 505) - Vancouver, BC

(2002-09 - 2008-11)

• Processed diagnostic requisitions accurately for specialized procedures including X-rays, mammograms, and ultrasounds.
• Managed the monthly screening mammography program, ensuring smooth clinical operations during Saturday shifts.
• Facilitated the daily dispatch of 30+ films through Medi-Tram to provincial hospitals, Island Health, and alternative imaging facilities.
• Ordered and tracked diagnostic and screening mammogram films required for critical comparative analysis.

Certified Medical Office Assistant Diploma Program - Burnaby College, Burnaby, BC