Avani Patel

Determined to work with the best of my knowledge in any given tasks. Eager to continuously learn and use knowledge gained to benefit an organization. Quick learner with a wide range of practical skills who can build relationships with internal and external stakeholders.

Credit Collection Associate (Customer Service Rep) - MJR capital service - Mississauga, ON

(2025-07 - 2025-08)

• Managed inbound and outbound calls, accurately documented customer details and handling inquiries while building rapport and ensuring customer satisfaction.
• Processed customer payments, verified account information, and obtained verbal consent for payment arrangements, ensuring compliance with company policies.
• Negotiated payment terms and provided tailored solutions to meet customer needs, aiming to achieve individual and department collection targets.
• Handled customer complaints and resolved issues within set timeframes, following up to ensure complete resolution and customer retention.
• Collaborated with the management team to suggest and implement process improvements for better customer service and collection outcomes.
• Supported collection initiatives under the guidance of the Manager and Branch Operations Lead, maintaining accurate and organized records.
• Consistently met performance goals, contributing to the achievement of department and company objectives.

Customer Service Representative (CSR) - Lions general hospital - Mehsana, India

(2022-01 - 2025-03)

• Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services.
• Recognized for being positive, intuitive and client-centric.
• Promptly responded to around 70 general telephone and email inquiries per day regarding existing business accounts.
• Managed client data and maintained individual customer service portfolios.
• Identified, qualified, and secured business opportunities.
• Coordinated business generation activities
• Developed customized targeted sales strategies.
• Built business relationships with current and potential clients.
• Understood client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).
• Collaborated with sales and leadership to secure, retain, and grow accounts.
• Created informative presentations, presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences.
• Created and maintained a list/data base of prospective clients, maintaining a database (Sales force, CRM, Excel, etc.) of prospective client information.

Bachelor of Computer science - Computer Science - L.C. Institute of Technology, Bhanu (2016)

Higher Secondary School - Shri Chorasi Madhyamik Vidyalaya (2012)