Baillie Fyfe

Customer-focused and results-driven management professional with several years of leadership experience in retail and service industries. Proven ability to build strong customer relationships, resolve concerns efficiently, coordinate multiple priorities, and lead teams in fast-paced environments. Experienced in managing customer expectations, scheduling, training staff, and maintaining high service standards.

Bakery Supervisor - Coop food store

(2024-04)

Supervise daily bakery operations while ensuring exceptional customer service and product quality.

• Lead, coach, and support a team to maintain productivity and positive customer experiences.
• Handle customer concerns professionally, finding timely and effective resolutions.
• Coordinate staff schedules to ensure appropriate coverage and operational efficiency.
• Train new employees on company procedures, customer service expectations, and safety standards.
• Monitor inventory levels and coordinate product ordering to maintain stock availability.
• Maintain accurate records and ensure compliance with health and safety regulations.
• Work collaboratively with management to improve workflow and customer satisfaction.

Salon Manager - Hair-o-glyphics

(2020-04 - 2024-04)

• Managed all aspects of salon operations, including scheduling appointments, staffing, and customer service.
• Built lasting relationships with clients through consistent communication and personalized service.
• Resolved customer concerns professionally, ensuring high levels of client satisfaction and retention.
• Coordinated employee schedules, performance reviews, and daily operations.
• Managed retail sales, inventory control, and vendor relationships.
• Trained and mentored team members on customer service standards and sales techniques.
• Maintained detailed client records and ensured smooth day-to-day administrative operations.

Senior Stylist - Salon

(2012 - 2024)

• Delivered exceptional customer service by consulting with clients to understand their needs and recommend appropriate hair services and products.
• Performed a wide range of hair services, including cutting, coloring, styling, and specialty treatments while maintaining high quality standards.
• Built and maintained a loyal client base through strong communication and personalized service.
• Resolved client concerns professionally, ensuring a positive experience and high customer satisfaction.

Store Manager - Roger Teleco

(2009 - 2012)

• Managed daily retail operations while consistently delivering exceptional customer service.
• Assisted customers in selecting products and services that met their individual needs.
• Resolved billing issues, service concerns, and customer complaints with professionalism and empathy.
• Led, trained, and motivated a sales team to achieve performance goals.
• Managed scheduling, payroll support, inventory, and store reporting.
• Maintained accurate documentation and handled confidential customer information.
• Worked closely with customers through complex service issues, ensuring positive outcomes and long-term loyalty.

Business administration - Marketing - Red River College (2006 - 2008)