Bridget Keshinro

Dedicated and customer-focused professional with over 15 years of experience in customer service, client relations, banking, sales support, and administrative coordination. Proven ability to resolve customer concerns, manage high-volume inquiries, and deliver exceptional service in fast-paced environments. Skilled in conflict resolution, customer relationship management, communication, problem-solving, and navigating CRM and proprietary software systems.

Recognized for professionalism, reliability, empathy, and a commitment to customer satisfaction.

Customer Service Representative at New Direction On call scheduling (2025-12 – 2026-09)

• Delivered exceptional customer service through phone, email, chat, face-to-face interactions, and walk-in customer support.
• Assisted customers with account inquiries, service concerns, billing questions, and technical support requests while ensuring a positive customer experience.
• Demonstrated strong active listening skills by carefully assessing customer concerns and identifying effective solutions.
• Utilized emotional intelligence and empathy to de-escalate difficult situations and resolve customer complaints professionally.
• Managed multiple customer interactions simultaneously while maintaining service quality and efficiency.
• Navigated internal databases, CRM platforms, and proprietary software systems to access customer information and accurately document interactions.
• Processed customer requests, updates, and transactions in accordance with company policies and procedures.
• Supported front-desk reception duties, retail check-out services, and walk-in customer inquiries.
• Maintained professionalism, confidentiality, and accuracy when handling sensitive customer information.
• Consistently met customer satisfaction, productivity, and quality assurance targets.
• Collaborated effectively with supervisors and team members to ensure timely resolution of customer issues.

Customer Care Officer at Polaris Bank (2009 – 2024)

• Managed high-volume customer inquiries and resolved complex account-related issues in a fast-paced banking environment.
• Assisted customers with transactions, account inquiries, electronic transfers, debit card concerns, and service requests.
• Investigated and resolved escalated customer complaints while maintaining professionalism, empathy, and confidentiality.
• Served as a liaison between customers and internal departments to ensure timely issue resolution.
• Handled sensitive financial disputes and processed documentation accurately and efficiently.
• Maintained accurate customer records using CRM and banking systems.
• Educated customers on banking products and services while identifying solutions to meet individual customer needs.
• Recognized for strong communication skills and excellent customer service delivery.

Marketing Executive at Equity Life Insurance (2008 – 2009)

• Managed customer relationships and supported clients with service inquiries and follow-up communication.
• Built strong rapport with prospective and existing clients through professional and effective communication.
• Assisted with proposal preparation, administrative coordination, and customer account support.
• Worked collaboratively with internal teams to improve customer satisfaction and client engagement.

Sales Representative at Feldasent Nigeria Ltd (2007 – 2008)

• Assisted customers with product inquiries and provided exceptional customer support.
• Maintained positive customer relationships through active listening and problem-solving.
• Responded to customer concerns and resolved complaints in a timely and professional manner.
• Supported sales activities while ensuring a positive customer experience.

Assistant Producer Intern at MiTV (2006)

• Assisted with research, scheduling, and communication support for television programming.
• Coordinated communication with guests and contributors for scheduled programs.
• Supported administrative and production-related tasks in a fast-paced media environment.

Bachelor of Science (B.Sc.) in Mass Communication – Lagos State University (2012)

National Diploma in Mass Communication – The Polytechnic Ibadan (2004 – 2007)